topic Re: Charged for disney in What's On

Charged for disney

melissa82 — Sun, 10 May 2026 13:40:24 GMT

I have been made aware that I have a subscription though sky for Disney+ which I do not have on my account

Re: Charged for disney

TimmyBGood — Sun, 10 May 2026 13:47:37 GMT

@melissa82

You posted to the Sky+ forum.

The bundled 'free' Disney+ is not available to Sky subscribers who are still using Sky+ HD

Re: Charged for disney

melissa82 — Sun, 10 May 2026 13:49:44 GMT

Sorry I do not have sky+ xx

Re: Charged for disney

nolte — Sun, 10 May 2026 13:58:45 GMT

@melissa82 have you linked your disney account to sky

https://www.sky.com/help/articles/existing-disneyplus-customers-third-party

Please note, if you are currently on a disney tier above the 'standard with ads ', you would pay the difference between the tiers, but you could downgrade

Re: Charged for disney

melissa82 — Sun, 10 May 2026 14:04:35 GMT

I have no way to linking it to my sky account as I still have a old box not a Q or glass

Re: Charged for disney

Daniel0210 — Sun, 10 May 2026 14:08:08 GMT

@melissa82 wrote:

Sorry I do not have sky+ xx

@melissa82

Which Sky TV platform do you have if it's an old box but not Sky+, Sky Q or Glass (which isn't a box or old)?

Re: Charged for disney

melissa82 — Sun, 10 May 2026 14:15:01 GMT

So sorry I do have sky+ but no glass or sky Q

Re: Charged for disney

Daniel0210 — Sun, 10 May 2026 14:18:29 GMT

@melissa82

Then, as stated above Sky+ boxes are incapable of receiving apps including Disney+.

Re: Charged for disney

melissa82 — Sun, 10 May 2026 14:21:22 GMT

I know this is why I am confused as to why it has been added to my sky account xx

Re: Charged for disney

Yoghurt — Sun, 10 May 2026 14:42:19 GMT

@melissa82 Ring sky and they will update your box for you to sky Q or glass and then you will get all the free things eg. Disney etc

Re: Charged for disney

Me134 — Sun, 10 May 2026 14:45:47 GMT

@Yoghurt wrote:
@melissa82 Ring sky and they will update your box for you to sky Q or glass and then you will get all the free things eg. Disney etc

A Q box maybe, but I'm not sure about including Glass in that as that's definitely not going to be free.

Re: Charged for disney

Yoghurt — Sun, 10 May 2026 14:46:45 GMT

@Me134 I've got glass and Disney etc is free with adverts

Re: Charged for disney

Me134 — Sun, 10 May 2026 14:47:37 GMT

@Yoghurt wrote:
@Me134 I've got glass and Disney etc is free with adverts

I was referring to the Glass TV, not the Disney app 😉

Re: Charged for disney

TimmyBGood — Sun, 10 May 2026 15:21:31 GMT

@melissa82 wrote:

I know this is why I am confused as to why it has been added to my sky account xx

It probably hasn't: Sky is sending out generic communications about Disney+ and HBO Max while forgetting that their legacy satellite platform isn't included because it's 20 years old and has never been able to host apps.