topic Re: Sky box update it’s a frozen screen and cannot watch tv in What's On

Sky box update it’s a frozen screen and cannot watch tv

Anita.betsy — Thu, 30 Apr 2026 15:25:49 GMT

The TV comes on and sky comes on then a screen comes on and says device update reboot and at the bottom of the screen it says accept / not now

press ok nothing happens and the screen is frozen ?? No TV

Re: Sky box update it’s a frozen screen and cannot watch tv

caesarome — Thu, 30 Apr 2026 15:56:22 GMT

@Anita.betsy

What Sky is this, Sky Q, Sky Glass or Sky Stream ?

Re: Sky box update it’s a frozen screen and cannot watch tv

Angel_Aka — Thu, 30 Apr 2026 16:50:34 GMT

@Anita.betsy wrote:
The TV comes on and sky comes on then a screen comes on and says device update reboot and at the bottom of the screen it says accept / not now
press ok nothing happens and the screen is frozen ?? No TV

This sounds like your TV is attempting to do a software update, not your Sky box.

Try using your TV's remote (not the Sky remote) to select OK on the screen and wait for the update to finish.

Re: Sky box update it’s a frozen screen and cannot watch tv

Anita.betsy — Thu, 30 Apr 2026 17:52:19 GMT

It's a sky Q box

Re: Sky box update it’s a frozen screen and cannot watch tv

Anita.betsy — Thu, 30 Apr 2026 17:56:41 GMT

I'm at work at the moment so I've told my wife what you said about the TV remote pressing okay she's gonna give it a go and let me know. Thanks for that. I'll let you know