topic Disney+ in What's On

Disney+

JPea53 — Sat, 25 Apr 2026 20:07:19 GMT

I had a Disney+ subscription which I transferred to sky this month when the option became available. I activated the account at the time through sky and everything seemed to work fine. I haven't watched it in a couple of weeks, went to login tonight and it says to choose a plan, but on MySky, it says I have an active plan. I've tried using the chat bot and help pages but seem to be going round in circles, does anyone know how to fix this issue?

Re: Disney+

Danz994 — Sun, 26 Apr 2026 09:11:53 GMT

Hi @JPea53 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141