topic Paramount+ issue in What's On

Paramount+ issue

Leighc79 — Sun, 19 Apr 2026 15:00:06 GMT

I have already set up the access to paramount+ app and it worked fine. I went to access it today and the welcome screen confirmed my email account was visible. The box saying sign in with sky account was highlighted but when I pressed the button nothing happened. I could move down to the sign in with another account box and that selected ok, but I dont have another account so went back to log in with sky account but it still didn't register that I was pressing the ok button.

Re: Paramount+ issue

arcadeavenger — Mon, 20 Apr 2026 09:00:24 GMT

Hi @Leighc79 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.

Re: Paramount+ issue

Leighc79 — Mon, 20 Apr 2026 09:49:57 GMT

Thanks. I can see the chat bubble, but no invite. Do I just need to wait

Re: Paramount+ issue

caesarome — Mon, 20 Apr 2026 12:09:27 GMT

@Leighc79

Have you started to type in it ?

Re: Paramount+ issue

Leighc79 — Mon, 20 Apr 2026 12:12:05 GMT

It wont let type anything in. When I press ok, it does not register that it is being pressed. If I go to the "use another account" option, it will allow me to select it, but wants a different account which I don't have.

Re: Paramount+ issue

Leighc79 — Mon, 20 Apr 2026 14:18:24 GMT

All sorted now thank you all