https://helpforum.sky.com/t5/What-s-On/Disney-plus-won-t-work/m-p/5248550#M166858 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4655224">@Kayleyunderwood</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Wed, 08 Apr 2026 08:12:03 GMT LJB-C 2026-04-08T08:12:03Z https://helpforum.sky.com/t5/What-s-On/Disney-plus-won-t-work/m-p/5248149#M166840 My Disney plus app hasn't worked in around 8 weeks. Iv tried unplugging and resetting the puck. Iv reset apps. Contacted Disney plus who have said the error code doesn't exist with them and its a sky issue but I have no clue how to fix it. The error code is. 1058-CONSENT_SDK_INIT_FAILURE Its not fair as I'm paying for Disney plus but my son can't actually watch it Tue, 07 Apr 2026 16:32:14 GMT https://helpforum.sky.com/t5/What-s-On/Disney-plus-won-t-work/m-p/5248149#M166840 Kayleyunderwood 2026-04-07T16:32:14Z https://helpforum.sky.com/t5/What-s-On/Disney-plus-won-t-work/m-p/5248550#M166858 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4655224">@Kayleyunderwood</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Wed, 08 Apr 2026 08:12:03 GMT https://helpforum.sky.com/t5/What-s-On/Disney-plus-won-t-work/m-p/5248550#M166858 LJB-C 2026-04-08T08:12:03Z