topic Re: Hbo max activation in What's On

Hbo max activation

Kristy72 — Thu, 26 Mar 2026 18:14:33 GMT

It will not let me put in my Date of Birth in the new HBO Max App

Re: Hbo max activation

sueee-m — Thu, 26 Mar 2026 18:44:09 GMT

You need to go into the first box and arrow down to being up the numbers. I was trying to work that one out

I can't enter my date of birth on the HBO sign in. I have tried several times.

GeoffF7 — Thu, 26 Mar 2026 18:59:25 GMT

I can't enter my date of birth on the HBO Max sign in using my remote control. I've tried several times but nothing happens.

Re: Hbo max activation

Bayble321 — Fri, 27 Mar 2026 12:21:45 GMT

Hi I've tried repeatedly but still not letting me put the date of birth in !

Re: Hbo max activation

TimmyBGood — Fri, 27 Mar 2026 12:56:13 GMT

Try highlighting the input box and pressing Select (centre button on most Sky remotes)

A separate number pad should appear below the input box.

It's a nasty bit of interface design.

Re: Hbo max activation

Bayble321 — Fri, 27 Mar 2026 13:38:40 GMT

Timmy many thanks sir, success for this old Luddite ! Have a good weekend.

Re: Hbo max activation

marieperry — Fri, 27 Mar 2026 13:56:54 GMT

Thanks for that info it worked for me a 77 year old female who isn't very techie

Re: Hbo max activation

MickeyMacc — Fri, 27 Mar 2026 14:45:59 GMT

Superstar! Pressing select was the step I was missing. Thanks!

Re: Hbo max activation

AF25 — Fri, 27 Mar 2026 23:26:58 GMT

Very difficult to sign in. . Thanks for excellent directions

Re: Hbo max activation

Dagger54 — Sat, 28 Mar 2026 12:22:23 GMT

Good

Re: Hbo max activation

Liath+Hollins — Sat, 28 Mar 2026 12:44:01 GMT

Agreed, what was the point of making that so difficult?!

Re: Hbo max activation

Gemsmum — Sat, 28 Mar 2026 14:32:31 GMT

Could it be any less user friendly. Thanks for solving this problem

Re: Hbo max activation

Danboy1888 — Sun, 29 Mar 2026 14:21:22 GMT

I have been at the box, and my phone will not let me activate it.

Logging in to HBOMAX siwill not let me enter my date of birth.

Elaine1953 — Wed, 01 Apr 2026 03:50:02 GMT

HBOMAX will not let me fill in my date of birth. Have been able to complete everything else so far. Getting boxes now with red border

Re: Logging in to HBOMAX siwill not let me enter my date of birth.

caesarome — Wed, 01 Apr 2026 04:38:56 GMT

@Elaine1953

Try pressing the select button on this box to see if you can then enter your DOB details,

Re: Hbo max activation

PHD17 — Wed, 01 Apr 2026 09:48:36 GMT

When I click on activate HBO Max from Sky Account, it redirects to HBO Max site which a while later states something has gone wrong, try again later. It continues to fail. It offers a contact to click on if it persists but this achieves nothing except tellign one to to contact provider.

Sky contact details puts one into a doom loop of chatbots on phone which don't even offer the opportiunity to explain the actual problem.

Any ideas? Is it best just to close the account and start again, presumably wasting Sky's time as well as my own?

Re: Hbo max activation

David9362 — Thu, 02 Apr 2026 17:43:21 GMT

I'm having the exact same issue!!! So frustrating

Re: Hbo max activation

djreilly — Sat, 04 Apr 2026 20:13:51 GMT

I'm having the same issue...

Re: Hbo max activation

Becncaul — Sun, 05 Apr 2026 14:07:23 GMT

Exactly same issue .. agents hands tied as they give standard "just need to wait" as the need to do something in the backend. I am on day 10 of "it shouldn't take more than 48 hours." Super frustrating!!

Re: Hbo max activation

brystan — Sun, 05 Apr 2026 15:39:16 GMT

Same problem here. Frustrating