https://helpforum.sky.com/t5/What-s-On/Disney-Setup/m-p/5237315#M166144 <P>When I first found out that Sky would be incorporating Disney, I downgraded my annual premium Disney+ package to the basic monthly £5.99 one in anticipation of Sky incorporating it and essentially allowing me to save money as I wouldnt be paying anything.&nbsp; On Friday when I got the text to say that Disney+ was not available on Sky I started the setup but it was telling me I would still be charged £9 a month, essentially it was still linking this to my premium package and trying to charge me the difference - I hadnt realised my premium package actually ends 23/03/2026 and the basic starts 24/03/2026. I therefore waited until today to start the setup but sky are still saying i'll be charged the £9. Disney+ says I already have sky linked. I have tried to get help via the online assistant, whatsapp and on call but wasnt able to get what I needed.&nbsp;</P><P>&nbsp;</P><P>Looking for any help if possible. I spoke to someone on the phone who said I need to be at my TV which I can't see as being the only way given the issues I am having.</P><P>&nbsp;</P><P>Thanks in advance</P> Tue, 24 Mar 2026 12:28:55 GMT Markk2014 2026-03-24T12:28:55Z https://helpforum.sky.com/t5/What-s-On/Disney-Setup/m-p/5237315#M166144 <P>When I first found out that Sky would be incorporating Disney, I downgraded my annual premium Disney+ package to the basic monthly £5.99 one in anticipation of Sky incorporating it and essentially allowing me to save money as I wouldnt be paying anything.&nbsp; On Friday when I got the text to say that Disney+ was not available on Sky I started the setup but it was telling me I would still be charged £9 a month, essentially it was still linking this to my premium package and trying to charge me the difference - I hadnt realised my premium package actually ends 23/03/2026 and the basic starts 24/03/2026. I therefore waited until today to start the setup but sky are still saying i'll be charged the £9. Disney+ says I already have sky linked. I have tried to get help via the online assistant, whatsapp and on call but wasnt able to get what I needed.&nbsp;</P><P>&nbsp;</P><P>Looking for any help if possible. I spoke to someone on the phone who said I need to be at my TV which I can't see as being the only way given the issues I am having.</P><P>&nbsp;</P><P>Thanks in advance</P> Tue, 24 Mar 2026 12:28:55 GMT https://helpforum.sky.com/t5/What-s-On/Disney-Setup/m-p/5237315#M166144 Markk2014 2026-03-24T12:28:55Z https://helpforum.sky.com/t5/What-s-On/Disney-Setup/m-p/5237348#M166146 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/880014">@Markk2014</a>&nbsp;</P> <P>You might need to speak to Disney about this to see if they can help you .</P> Tue, 24 Mar 2026 13:12:31 GMT https://helpforum.sky.com/t5/What-s-On/Disney-Setup/m-p/5237348#M166146 caesarome 2026-03-24T13:12:31Z