https://helpforum.sky.com/t5/What-s-On/Disney/m-p/5217363#M164144 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4622359">@LucyDeniseBryan</a>&nbsp; &nbsp;Hi Lucy, it looks like you are on SkyQ is that correct? &nbsp;Either way have you tried turning your box off at the mains (or pulling out the power lead at the back) Wait at least 30 seconds and then turn back on and wait for it to reload. (It does take a few minutes). Once fully back on try Disney+ again and see if that sorts it. &nbsp;I hope so.&nbsp;</P> Sun, 22 Feb 2026 16:55:27 GMT Stephen+Mourton 2026-02-22T16:55:27Z https://helpforum.sky.com/t5/What-s-On/Disney/m-p/5216958#M164141 <P>Can't watch Disney Plus as an error comes up... how can I fix this??&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2653.png" style="width: 1206px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/116343iE7AE0895D59C7B99/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_2653.png" alt="IMG_2653.png" /></span></P><P> </P> Sat, 21 Feb 2026 21:07:04 GMT https://helpforum.sky.com/t5/What-s-On/Disney/m-p/5216958#M164141 LucyDeniseBryan 2026-02-21T21:07:04Z https://helpforum.sky.com/t5/What-s-On/Disney/m-p/5217363#M164144 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4622359">@LucyDeniseBryan</a>&nbsp; &nbsp;Hi Lucy, it looks like you are on SkyQ is that correct? &nbsp;Either way have you tried turning your box off at the mains (or pulling out the power lead at the back) Wait at least 30 seconds and then turn back on and wait for it to reload. (It does take a few minutes). Once fully back on try Disney+ again and see if that sorts it. &nbsp;I hope so.&nbsp;</P> Sun, 22 Feb 2026 16:55:27 GMT https://helpforum.sky.com/t5/What-s-On/Disney/m-p/5217363#M164144 Stephen+Mourton 2026-02-22T16:55:27Z