https://helpforum.sky.com/t5/What-s-On/Problems-viewing-Matrix-relioaded/m-p/5207891#M163551 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Sun, 08 Feb 2026 11:15:42 GMT arcadeavenger 2026-02-08T11:15:42Z https://helpforum.sky.com/t5/What-s-On/Problems-viewing-Matrix-relioaded/m-p/5207739#M163539 <P>We are trying to watch Matrix Reliaded and when we get to one hour seventeen minutes the screen goes blank and we can't go any further. &nbsp;It won't let us delete the recoding to re-download. &nbsp;Does anyone have any suggestions please&nbsp;</P> Sat, 07 Feb 2026 22:18:13 GMT https://helpforum.sky.com/t5/What-s-On/Problems-viewing-Matrix-relioaded/m-p/5207739#M163539 ShelleySpacey 2026-02-07T22:18:13Z https://helpforum.sky.com/t5/What-s-On/Problems-viewing-Matrix-relioaded/m-p/5207891#M163551 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Sun, 08 Feb 2026 11:15:42 GMT https://helpforum.sky.com/t5/What-s-On/Problems-viewing-Matrix-relioaded/m-p/5207891#M163551 arcadeavenger 2026-02-08T11:15:42Z