topic Re: Paramount Plus in What's On

Paramount plus

Bilmister — Thu, 29 Jan 2026 12:51:27 GMT

It needs sorting as no one can access / sign in

Re: Paramount plus

caesarome — Thu, 29 Jan 2026 13:06:08 GMT

@Bilmister

Have you activated it:

https://www.sky.com/help/articles/using-paramount-plus

Re: Paramount plus

Bilmister — Thu, 29 Jan 2026 13:08:29 GMT

Yes I have an active account, paramount are saying that it's expired, but it hasnt

Re: Paramount plus

caesarome — Thu, 29 Jan 2026 13:18:26 GMT

@Bilmister

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Paramount plus

Jason- — Thu, 29 Jan 2026 16:27:55 GMT

Thanks for the heads up @caesarome. We'll drop @Bilmister an invite and we can assist further with this 👍🏻

Thanks, Jason-

Re: Paramount plus

Bilmister — Thu, 29 Jan 2026 16:37:07 GMT

I need your help Jason

Re: Paramount plus

caesarome — Thu, 29 Jan 2026 16:51:46 GMT

@Bilmister

You can talk to the chat team via the bubble that you should see at the bottom of this page.

Re: Paramount Plus

Bilmister — Thu, 05 Feb 2026 18:06:50 GMT

I'm still not able to access paramount plus

Paramount plus

Bilmister — Thu, 05 Feb 2026 19:23:42 GMT

Still not working

Re: Paramount Plus

Bilmister — Thu, 05 Feb 2026 19:30:36 GMT

I do not owe anything as I do not have an outstanding bill- keeps saying renewal in process!

Paramount Plus

Bilmister — Thu, 05 Feb 2026 19:44:32 GMT

that's what is happening and I have no outstanding bill !

why is paramount doing this ?

Re: Paramount Plus

caesarome — Thu, 05 Feb 2026 19:56:48 GMT

@Bilmister

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: Paramount plus

Chris2026 — Thu, 05 Feb 2026 22:21:44 GMT

So it's not a paramount issue it's a sky issue. I raised a complaint via the contact us option on sky pages and got a reply in 12 hours! Not a resolution - but at least someone's talking to me. If not resolved I've told them to cancel the whole contract as the service has been shocking. See my other post. Keep asking /talking to them .

Still no parmount

Bilmister — Sun, 15 Feb 2026 02:21:33 GMT

Still not happy at all

Re: Still no parmount

Daniel0210 — Sun, 15 Feb 2026 05:12:26 GMT

@Bilmister

No need for another new thread so I've moved it into your original thread on this topic. What was the result of your Escalation chat as just saying you're still not happy tells us nothing really.

Re: Paramount plus

Chris2026 — Sun, 15 Feb 2026 12:42:10 GMT

As below there's two threads. I contacted the values team who acknowledged there's still an issue across 7 different incidents/channels. I gave up on paramount plus but got money off my other packages. I now pay via paramount plus but get a few wood off sky. Still no comms which is rubbish

Paramount plus

Bilmister — Mon, 16 Feb 2026 13:23:53 GMT

Still having paramount issues , I cannot activate, paramount saying my account has expired, but it's active with sky !

no one has resolved it ! It needs sorting now ! Not later but now

Re: Paramount plus

Daniel0210 — Mon, 16 Feb 2026 13:28:49 GMT

@Bilmister

You keep starting new threads just saying the same so again I've moved it into your original thread on this topic. Please answer the question previously asked on here…
What was the result of your Escalation chat as just saying you're still not happy tells us nothing really.

Re: Paramount plus

Bilmister — Mon, 16 Feb 2026 13:30:12 GMT

No one has helped me even when I call

Re: Paramount plus

Daniel0210 — Mon, 16 Feb 2026 13:31:34 GMT

@Bilmister

Your post was escalated to Sky and an invite to chat was arranged. What was the outcome of that chat?