It won’t accept my pin

Babs47 — Sun, 25 Jan 2026 15:51:26 GMT

It won't accept my pin

Re: It won’t accept my pin

GD1 — Sun, 25 Jan 2026 16:26:38 GMT

@Babs47 Based on the minimal info the community won't be able to help, you will need to provide much more info.

What are you trying to input your pin into?

Re: It won’t accept my pin

Marlu-Nyu — Sun, 25 Jan 2026 16:38:02 GMT

@Babs47 wrote:
It won't accept my pin

Is this the PIN you enter on your remote, for buying Sky Sports Box Office, or watching 12, 15 or 18 rated programmes before 9pm? If so, you can reset it:

Sky Q:

Press the Home button on your Sky remote.
Scroll to the very bottom and select My Sky
On the second row, select "Reset PIN".
Follow the on-screen prompts to set your new PIN.

Sky Glass/Stream:

Press the Home button on your Sky remote.
Scroll to Settings and press Select
Scroll to Parental and press Select
Scroll to PIN and press Select
Select "Forgot PIN"
Follow the on-screen prompts to set your new PIN.

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It won’t accept my pin

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Re: It won’t accept my pin