topic Re: Sky cable broken in What's On

Sky cable broken

MandE — Thu, 15 Jan 2026 16:37:38 GMT

Cable needs repairing. -- my dog bit through it when after a mouse !!!

Re: Sky cable broken

Daniel0210 — Thu, 15 Jan 2026 16:50:23 GMT

@MandE

Cable for what?

Re: Sky cable broken

MandE — Thu, 15 Jan 2026 16:55:17 GMT

Dog bit through the cable from the satellite

Re: Sky cable broken

Annie+UK — Thu, 15 Jan 2026 16:58:32 GMT

Note the satellites are miles above the earth in orbit so do not have cables connecting to each user 🙂

Please answer the following question so that your thread can be moved to the correct place, where you're more likely to get help with your query

Which Sky TV Service do you have?

Sky+ (Satellite box)
Sky Q (Satellite box)

Re: Sky cable broken

MandE — Thu, 15 Jan 2026 16:59:22 GMT

Cable from satellite to sky box has been bitten through by my dog

Re: Sky cable broken

Daniel0210 — Thu, 15 Jan 2026 17:00:48 GMT

@MandE wrote:

Cable from satellite to sky box has been bitten through by my dog

@MandE

Yes we know. Sky+ or Sky Q? Your reply determines the correct advice.

Re: Sky cable broken

Marlu-Nyu — Sat, 17 Jan 2026 12:59:27 GMT

@Annie+UK wrote:
Note the satellites are miles above the earth in orbit so do not have cables connecting to each user 🙂

Please answer the following question so that your thread can be moved to the correct place, where you're more likely to get help with your query

Which Sky TV Service do you have?

Sky+ (Satellite box)
Sky Q (Satellite box)

Oh c'mon, no need for this!
"Note the satellites are miles above the earth in orbit so do not have cables connecting to each user"

Clearly the OP doesn't know tech well. This is just disrespectful, nor do I think one needs to know if the system is a Sky+ or Sky Q for a cable.

A simple link to Amazon or eBay would have justified.

Re: Sky cable broken

oj01 — Sat, 17 Jan 2026 13:01:36 GMT

@Marlu-Nyu wrote:
@Annie+UK wrote:
Note the satellites are miles above the earth in orbit so do not have cables connecting to each user 🙂

Please answer the following question so that your thread can be moved to the correct place, where you're more likely to get help with your query

Which Sky TV Service do you have?

Sky+ (Satellite box)
Sky Q (Satellite box)
nor do I think one needs to know if the system is a Sky+ or Sky Q for a cable.

A simple link to Amazon or eBay would have justified.

If it's Sky Q, Sky will come and fix it. If it's Sky+ they won't. So very relevant!

Re: Sky cable broken

Marlu-Nyu — Sat, 17 Jan 2026 13:47:03 GMT

@oj01 wrote:
@Marlu-Nyu wrote:
@Annie+UK wrote:
Note the satellites are miles above the earth in orbit so do not have cables connecting to each user 🙂

Please answer the following question so that your thread can be moved to the correct place, where you're more likely to get help with your query

Which Sky TV Service do you have?

Sky+ (Satellite box)
Sky Q (Satellite box)
nor do I think one needs to know if the system is a Sky+ or Sky Q for a cable.

A simple link to Amazon or eBay would have justified.
If it's Sky Q, Sky will come and fix it. If it's Sky+ they won't. So very relevant!

OK, I admit it, I didn't know that. But my other point stands: "Note the satellites are miles above the earth in orbit so do not have cables connecting to each user" is inappropriate, especially for any superuser.

Re: Sky cable broken

Annie+UK — Sat, 17 Jan 2026 13:52:14 GMT

I added a smilly face to indicate it was a joke, please lighten up a bit 😞 people are so touchy these days !!!!!

Re: Sky cable broken

Marlu-Nyu — Sat, 17 Jan 2026 14:05:26 GMT

@Annie+UK wrote:
I added a smilly face to indicate it was a joke, please lighten up a bit 😞 people are so touchy these days !!!!!

Again, someone not familiar to tech wouldn't get that. I'm not touchy. It's just if you're willing to help, well then help. The comment does not help anyone, not even yourself.

Imagine we're face-to-face talking about rocket science, and you're asking me about a specific question without knowing rocket science, and then I make a joke, how would that make you feel? In person, I would assume you would feel embarrassed and like you thinking "why did I even bother to ask if I was going to get a silly response or be joked about?".

I'm just trying to get you to see from OP's point of view. It's not about the joke itself. It's the fact you made a comment about satellites while clearly knowing they meant the satellite dish. How do you know OP's native language is English or their health is OK?

I'm just saying "read the room" more. They did their best to explain their issue with what they know and can do and you made a joke. That's the inappropriate part.

Re: Sky cable broken

Marlu-Nyu — Sat, 17 Jan 2026 14:07:39 GMT

@MandE wrote:
Cable needs repairing. -- my dog bit through it when after a mouse !!!

Also, re if it's Sky+ or Sky Q, why not give an answer that directs to both? No need to ask if it's Sky+ or Sky Q. That just delays the answer.

Re: Sky cable broken

Annie+UK — Sat, 17 Jan 2026 14:13:07 GMT

My forum signature does declare"I am Neurodivergent" so telling me to read the room IMO is rather rude, especially when you are not practicing what you preach

Re: Sky cable broken

Marlu-Nyu — Sat, 17 Jan 2026 14:22:48 GMT

@Annie+UK wrote:
My forum signature does declare"I am Neurodivergent" so telling me to read the room IMO is rather rude, especially when you are not practicing what you preach

No, not in any way shape or form being neuro-spicy (as the kids say) provide an excuse for being inappropriate. You're only projecting your anger at me because I called you out on it.

As a superuser, you know we need to stay on topic, so I will not be replying any more re this discussion about what it and what is not appropriate. I gave my opinion and you may accept or reject it respectfully. Simple. If you wish to continue this, you may private message me, however, I feel this discussion is complete.

If OP or you've a question re the cable (etc.), I'll be happy to answer.

Re: Sky cable broken

SpaceSparkie — Mon, 19 Jan 2026 08:34:26 GMT

Hey everyone!

Just a friendly reminder to keep the conversation on topic and focus on being kind and helpful to each other. Let’s keep the discussions respectful and positive. We’re all here to learn and share!

Re: Sky cable broken

MarkGoldsmith — Mon, 19 Jan 2026 13:55:21 GMT

@Marlu-Nyu wrote:
@MandE wrote:
Cable needs repairing. -- my dog bit through it when after a mouse !!!
Also, re if it's Sky+ or Sky Q, why not give an answer that directs to both? No need to ask if it's Sky+ or Sky Q. That just delays the answer.

@Marlu-Nyu , it's about giving a correct answer to the problem, which is why knowing which platform is being used is essential, as the answer will likely differ whether it's Sky+ or Sky Q.

Also that information is required to ensure the post can be moved to the correct part of the forum. When users post problems about a Sky service but post it in the generic sections of the forum the information about which sky service is affected is very relelvant.

Re: Sky cable broken

Marlu-Nyu — Mon, 19 Jan 2026 15:25:36 GMT

@MarkGoldsmith wrote:
@Marlu-Nyu wrote:
@MandE wrote:
Cable needs repairing. -- my dog bit through it when after a mouse !!!
Also, re if it's Sky+ or Sky Q, why not give an answer that directs to both? No need to ask if it's Sky+ or Sky Q. That just delays the answer.
@Marlu-Nyu , it's about giving a correct answer to the problem, which is why knowing which platform is being used is essential, as the answer will likely differ whether it's Sky+ or Sky Q.

Also that information is required to ensure the post can be moved to the correct part of the forum. When users post problems about a Sky service but post it in the generic sections of the forum the information about which sky service is affected is very relelvant.

I understand that, but an answer could have been provided for both until it is determined if it's Sky+ or Sky Q.

Additionally, 56% of Sky customers have Sky Q (on average and best guess for January 2026), so if I was a Superuser, I would move it to Sky Q until (if) it was discovered that it was Sky+.