topic Apple TV app not working on sky glass in What's On

Apple TV won’t connect

Shaboi — Mon, 15 Dec 2025 09:26:11 GMT

Trying to connect to apple tv but it keeps saying it can't connect, all other apps (like netflix) are working and i can play apple tv programs on my phone. Tried resetting everything and still having the same issue. Help!

Apple TV app not connecting

Jolene1305 — Fri, 12 Dec 2025 20:29:21 GMT

Our Apple TV app says it cannot connect to the internet. The internet connection is good, have reset the sky box but still not working.

APPLE TV APP

lornaijo — Fri, 12 Dec 2025 20:40:34 GMT

Apple TV has stopped working on my Sky Q box this morning , all other apps work fine and I can connect to Apple TV on other devices. Have done software update and reboot of box by taking power cable out. Any advice most welcome. thanks .

Re: Apple TV app not connecting

BBRUNS — Fri, 12 Dec 2025 20:53:13 GMT

Same here. Have refreshed apps and checked sky Q software update. Still no good. 😡

Apple TV not seeing internet

Ian263 — Fri, 12 Dec 2025 21:03:57 GMT

Apple TV app is saying could not connect to Apple TV. Was ok before but now only get try again or exit app - any suggestions welcome

Re: Apple TV app not connecting

Richard+HD — Fri, 12 Dec 2025 21:09:10 GMT

We have the same issue

Re: Apple TV app not connecting

Ian365 — Fri, 12 Dec 2025 21:12:45 GMT

Have the same issue with mine reset everything still not working

Re: APPLE TV APP

stereohaven — Fri, 12 Dec 2025 21:20:59 GMT

@lornaijo wrote:
Apple TV has stopped working on my Sky Q box this morning , all other apps work fine and I can connect to Apple TV on other devices. Have done software update and reboot of box by taking power cable out. Any advice most welcome. thanks .

According to the Apple System Status page, Apple TV has had an issue this evening, but it should now be resolved. May just be a case of waiting a bit longer for it to return to normal.

Having watched Pluribus myself on Q tonight, I don't think this is necessarily a Sky issue, but never say never.

Apple TV

Re: APPLE TV APP

Jinnyjoe1 — Fri, 12 Dec 2025 21:19:15 GMT

Yes same here, tried resetting box and refreshing apps through the secret menu but no joy at all.

Re: APPLE TV APP

lornaijo — Fri, 12 Dec 2025 21:20:50 GMT

Its still not working. Error message saying "check internet connection and try again ". I've done a reset of router again- still not working.

Re: APPLE TV APP

lornaijo — Fri, 12 Dec 2025 21:23:38 GMT

Secret menu? Do tell

Re: APPLE TV APP

stereohaven — Fri, 12 Dec 2025 21:23:59 GMT

@lornaijo wrote:
Its still not working. Error message saying "check internet connection and try again ". I've done a reset of router again- still not working.

Just started watching the F1 movie to test mine, no issues here I'm afraid.

I would recommend power cycling your router or hub if doing so to the Q box hasn't done anything.

Re: APPLE TV APP

Jinnyjoe1 — Fri, 12 Dec 2025 21:26:07 GMT

You highlight the settings menu then type 001 and select and you get a few options. I selected apps and refresh.

Re: APPLE TV APP

stereohaven — Fri, 12 Dec 2025 21:27:13 GMT

@lornaijo wrote:
Secret menu? Do tell

It's the installer menu to hard refresh apps, I doubt it will help you in this case, but if you want to try it, go to settings in the Q box menu so it is highlighted, then on your remote:

Press 0 0 1 then select

Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .

Re: Apple Tv won’t connect

stereohaven — Fri, 12 Dec 2025 21:28:53 GMT

@Shaboi wrote:
Trying to connect to apple tv but it keeps saying it can't connect, all other apps (like netflix) are working and i can play apple tv programs on my phone. Tried resetting everything and still having the same issue. Help!

See my post in this thread: https://helpforum.sky.com/t5/Sky-Q/APPLE-TV-APP/td-p/5165732

Re: APPLE TV APP

lornaijo — Fri, 12 Dec 2025 21:29:37 GMT

Thanks I'll give it a go later. Losing the will here, going to head over to netflix instead.

Re: Apple TV not seeing internet

caesarome — Fri, 12 Dec 2025 21:37:13 GMT

@Ian263

Is this on Sky Q, Glass or Stream and have you tried rebooting on which of these it is installed on ?

Re: Apple Tv won’t connect

Jolene1305 — Fri, 12 Dec 2025 22:17:10 GMT

We tried the secret menu and that didn't work either 😞. Hopefully it us an Apple issue and will sort itself out soon .

Apple TV app on sky glass keeps saying no internet when there is

AB925 — Fri, 12 Dec 2025 22:42:15 GMT

I have unplugged tv unplugged router but Apple TV app still saying no internet connection. Every other app working on tv never had this before

Re: Apple TV app on sky glass keeps saying no internet when there is

dusty24648938 — Fri, 12 Dec 2025 22:47:25 GMT

I have had the same issue