topic Re: Sky Animation pin protection in What's On

Sky Animation pin protection

Whatisgoingon — Tue, 02 Dec 2025 18:27:59 GMT

Any ideas why sky animation is now pin protected?

The film IF 19brating

angusmadmac — Tue, 02 Dec 2025 18:36:30 GMT

Why have certain kids films been given a rating of 18 ? If Cloudy with the chance of meatballs Despicle me

Re: Sky Animation pin protection

xenon81 — Tue, 02 Dec 2025 18:41:28 GMT

Some of the films are wrongly being listed as rated 18, so require a PIN before 9pm.

Re: Sky Animation pin protection

Daniel0210 — Tue, 02 Dec 2025 20:30:30 GMT

@Whatisgoingon @angusmadmac

Perhaps make the Viewer Relations Team aware (if they aren't already) by emailing them at viewerR@sky.uk

(Marked as temporary answer so make it more visible to newcomers to thread).

Re: Sky Animation pin protection

Whatisgoingon — Tue, 02 Dec 2025 18:56:46 GMT

Will do. Thanks

Film certification

Baron2 — Tue, 02 Dec 2025 19:30:20 GMT

Since yesterday evening, films with a PG or U rating (and maybe others) are changing to 18 rating when they start - so I'm having to enter my PIN each time. On the "info" bar, family films are showing as 18 certification. I cannot contact any technical support team to help fix this. Any ideas why this has just started to happen, and how to fix the problem?

Re: Film certification

Daniel0210 — Tue, 02 Dec 2025 19:32:36 GMT

@Baron2

I have moved your post into a post discussing this issue.

Incorrect age rating

Nick267 — Tue, 02 Dec 2025 20:12:51 GMT

Is anyone else having issues with incorrect age rating on sky animation ? All the films this evening are now rated 18 and require a pin to watch rather than being U.

Re: Incorrect age rating

caesarome — Tue, 02 Dec 2025 20:22:42 GMT

@Nick267

What channel number is this happening on ?

Re: Incorrect age rating

Nick267 — Tue, 02 Dec 2025 20:24:55 GMT

Channels 305 & 306. Also happening on sky go

Re: Incorrect age rating

caesarome — Tue, 02 Dec 2025 20:28:12 GMT

@Nick267

Just checked for you and I am seeing the same so you can report this to Sky via the email address - viewerR@sky.uk

Your post has been moved to a topic already created about this issue.

Re: Sky Animation pin protection

Bee0101 — Wed, 03 Dec 2025 01:01:00 GMT

It's happening here too, tried restarting the box to no avail, went through all the pin protection to make sure they were still all turned off before realising the movies have been incorrectly marked as 18's - I was watching Noah's ark 😩 which should be a U.

Went along the guide and can see that every movie upcoming tonight on animation (the channel I usually leave on overnight because it doesn't usually request pin) has its normal ratings of PG and U but as Teen titans just started it switched it from rating U to 18 before my very eyes.

A glitch is definitely glitching!

Re: Sky Animation pin protection

Whatisgoingon — Wed, 03 Dec 2025 09:42:03 GMT

Just tested again this morning and now the pin has been removed from channel 305. Sky animation 😁

Re: Sky Animation pin protection

Daniel0210 — Wed, 03 Dec 2025 12:31:03 GMT

On a similar thread on the Sky Q board Sky have confirmed this issue has now been resolved.