https://helpforum.sky.com/t5/What-s-On/Picture-keeps-freezing-or-going-grey/m-p/5155388#M161149 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4550554">@Patty22</a>&nbsp; You've posted this on the Sky Go app board, what are the watchung TV on, Sky Q or Sky Stream?</P> Sun, 30 Nov 2025 15:56:53 GMT GD1 2025-11-30T15:56:53Z https://helpforum.sky.com/t5/What-s-On/Picture-keeps-freezing-or-going-grey/m-p/5155328#M161148 Mum has had sky for two weeks, and already she's having viewing issues. The picture either freezes or goes grey. I reset the internet like I was advised by the sky bot but it's not fixed the issue? Has anyone else got or had this problem? How did your fix it? Sun, 30 Nov 2025 14:54:03 GMT https://helpforum.sky.com/t5/What-s-On/Picture-keeps-freezing-or-going-grey/m-p/5155328#M161148 Patty22 2025-11-30T14:54:03Z https://helpforum.sky.com/t5/What-s-On/Picture-keeps-freezing-or-going-grey/m-p/5155388#M161149 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4550554">@Patty22</a>&nbsp; You've posted this on the Sky Go app board, what are the watchung TV on, Sky Q or Sky Stream?</P> Sun, 30 Nov 2025 15:56:53 GMT https://helpforum.sky.com/t5/What-s-On/Picture-keeps-freezing-or-going-grey/m-p/5155388#M161149 GD1 2025-11-30T15:56:53Z