https://helpforum.sky.com/t5/What-s-On/Sky-arts-access/m-p/5115764#M160142 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4504352">@Maria157</a>&nbsp;wrote:<BR /> <P>I am trying to record sky portrait artist of the year but it won't let me and says I need to upgrade but I already have it</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4504352">@Maria157</a>&nbsp;Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to record/download the programme in HD<BR /><BR />The default download setting is HD so try changing the format to download in SD make sure you arte tring to record the SD channel<BR /><BR />you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.<BR />Select Preferences, then 'On Demand default download format', and choose SD.</P> Tue, 14 Oct 2025 17:31:50 GMT Laing1 2025-10-14T17:31:50Z https://helpforum.sky.com/t5/What-s-On/Sky-arts-access/m-p/5114834#M160102 <P>I am trying to record sky portrait artist of the year but it won't let me and says I need to upgrade but I already have it</P> Mon, 13 Oct 2025 16:32:09 GMT https://helpforum.sky.com/t5/What-s-On/Sky-arts-access/m-p/5114834#M160102 Maria157 2025-10-13T16:32:09Z https://helpforum.sky.com/t5/What-s-On/Sky-arts-access/m-p/5114924#M160111 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4504352">@Maria157</a>&nbsp;</P> <P>Can you view the channel itself before trying to set a recording ?</P> Mon, 13 Oct 2025 18:22:46 GMT https://helpforum.sky.com/t5/What-s-On/Sky-arts-access/m-p/5114924#M160111 caesarome 2025-10-13T18:22:46Z https://helpforum.sky.com/t5/What-s-On/Sky-arts-access/m-p/5115764#M160142 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4504352">@Maria157</a>&nbsp;wrote:<BR /> <P>I am trying to record sky portrait artist of the year but it won't let me and says I need to upgrade but I already have it</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4504352">@Maria157</a>&nbsp;Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to record/download the programme in HD<BR /><BR />The default download setting is HD so try changing the format to download in SD make sure you arte tring to record the SD channel<BR /><BR />you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.<BR />Select Preferences, then 'On Demand default download format', and choose SD.</P> Tue, 14 Oct 2025 17:31:50 GMT https://helpforum.sky.com/t5/What-s-On/Sky-arts-access/m-p/5115764#M160142 Laing1 2025-10-14T17:31:50Z