https://helpforum.sky.com/t5/What-s-On/Amazon-Prime-app/m-p/5113422#M160055 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4247533">@JudyAnn</a>&nbsp; Unless this is on Sky Q or Sky Glass/Stream any app issues on a non Sky device is not Sky's problem.</P> Sat, 11 Oct 2025 17:19:30 GMT GD1 2025-10-11T17:19:30Z https://helpforum.sky.com/t5/What-s-On/Amazon-Prime-app/m-p/5113154#M160044 <P>Amazon Prime App workinon my phone but not my smart TV for renting or buying a film.</P><P>HELP PLEASE!,,</P> Sat, 11 Oct 2025 11:15:43 GMT https://helpforum.sky.com/t5/What-s-On/Amazon-Prime-app/m-p/5113154#M160044 JudyAnn 2025-10-11T11:15:43Z https://helpforum.sky.com/t5/What-s-On/Amazon-Prime-app/m-p/5113161#M160045 <P>Check the service status:</P> <P>&nbsp;</P> <P><A href="https://downdetector.co.uk/status/amazon-prime-instant-video/" target="_blank">https://downdetector.co.uk/status/amazon-prime-instant-video/</A></P> Sat, 11 Oct 2025 11:26:01 GMT https://helpforum.sky.com/t5/What-s-On/Amazon-Prime-app/m-p/5113161#M160045 Annie+UK 2025-10-11T11:26:01Z https://helpforum.sky.com/t5/What-s-On/Amazon-Prime-app/m-p/5113422#M160055 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4247533">@JudyAnn</a>&nbsp; Unless this is on Sky Q or Sky Glass/Stream any app issues on a non Sky device is not Sky's problem.</P> Sat, 11 Oct 2025 17:19:30 GMT https://helpforum.sky.com/t5/What-s-On/Amazon-Prime-app/m-p/5113422#M160055 GD1 2025-10-11T17:19:30Z https://helpforum.sky.com/t5/What-s-On/Amazon-Prime-app/m-p/5114025#M160066 <P>Thanks! I solved the problem by renting the film on another device. Then I did off-on with Sky. This time when I tried the Prime app all worked and the film wa great! <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Sun, 12 Oct 2025 14:53:33 GMT https://helpforum.sky.com/t5/What-s-On/Amazon-Prime-app/m-p/5114025#M160066 JudyAnn 2025-10-12T14:53:33Z