topic Re: Discovery + in What's On

Discovery + Sign in problem

Mr+Barlow — Tue, 23 Sep 2025 08:13:55 GMT

Discovery+ not accepting the codes?

Moderator note: subject of thread updated to better reflect the conversation

Discovery plus issues

Super+Anthony — Tue, 23 Sep 2025 07:02:31 GMT

Am having problems signing in on Sky stream to discovery plus app when putting the 6 number code in and it says it doesn't match the number on the screen. The code does match. Any help would be much appreciated

There has been an update to the Discovery plus app on the phone overnight. Wonder if that is the issue on there side or it's not been updated on stream?

Re: Discovery plus issues

GD1 — Tue, 23 Sep 2025 07:29:08 GMT

@Super+Anthony Your duplicate thread has been removed, please don't create duplicate threads as it is not helpful.

This seems to be a Discovery+ issue. This has been raoised to Sky so awaiting any updates.

Re: Discovery plus issues

GD1 — Tue, 23 Sep 2025 07:37:15 GMT

@Super+Anthony Can you reboot both the puck & your router to see if this helps?

Re: Discovery +

Super+Anthony — Tue, 23 Sep 2025 07:49:19 GMT

Hi @GD1 done that but still no luck unfortunately

Sorry for duplicate, I wasn't sure which area to post this issue

Re: Discovery +

GD1 — Tue, 23 Sep 2025 07:51:54 GMT

@Super+Anthony I've reported this back to Sky so may need to wait for any further updates.

Re: Discovery +

Super+Anthony — Tue, 23 Sep 2025 07:54:15 GMT

You ever so helpful @GD1 so thank you so much. Glad I am not the only person having the issue. I know this has happened in the past

Re: Discovery +

KevNewMedia — Tue, 23 Sep 2025 07:55:34 GMT

Hi @Mr+Barlow @Super+Anthony

Thanks for highlighting the problem that you are experiencing, and thank you for tagging me @GD1

Discovery are updating their app, so if you have Sky Q, it's unlikely that you will be able to sign in to the app until this work has been completed. The work is expected to be completed by the 27th September for Sky Q.

If you have Sky Glass/stream, you should be able to sign in to the app as normal. If you're having problems, can you provide the following information, please?

Are you using Sky Glass or Stream?
Does restarting the hub/device help?
What's the experience? ie you see an error message, or the screen doesn't change?
What device are you using to pair your device with? mobile or web? Does the other one work?

Re: Discovery +

Super+Anthony — Tue, 23 Sep 2025 08:06:07 GMT

Hi @KevNewMedia I have stream and the issue is that Discovery are saying the 6 digit code is not correct and won't let you in

i can log in fine using my iPhone and watch the app

Re: Discovery + Sign in problem

Super+Anthony — Tue, 23 Sep 2025 08:21:12 GMT

Hope this helps @KevNewMedia as @Mr+Barlow mentioned, it looks like Discovery not accepting the codes

Re: Discovery +

KevNewMedia — Tue, 23 Sep 2025 08:24:21 GMT

@Super+Anthony wrote:

Hi @KevNewMedia I have stream and the issue is that Discovery are saying the 6 digit code is not correct and won't let you in

i can log in fine using my iPhone and watch the app

Thank you @Super+Anthony

We've passed the details to the support team.

Re: Discovery +

Super+Anthony — Tue, 23 Sep 2025 08:32:05 GMT

Excellent. Thank you so much for all your help @KevNewMedia. I appreciate it and am sure many others, your speed and urgency

Re: Discovery + Sign in problem

Richardr1 — Tue, 23 Sep 2025 10:30:17 GMT

I'm in the same position on a Sky Q box.

Just to say that I signed in fine on my LG TV, Fire TV Stick, and Apple TV using codes, having made sure the apps were up to date [on Apple I had to maually update to ensure that, and the LG TV indicated an update was needed].

My Windows PC and XBox didn't need signing in again [the XBox app had an update as well]. My phone updated the app today [Android] and needed email and password to log in, but that worked fine.

Just leaves the Sky Q box, but at least I have alternatives 😀

Re: Discovery + Sign in problem

Super+Anthony — Tue, 23 Sep 2025 11:26:55 GMT

@KevNewMedia It's up and running. The app has been updated as well on Stream

Re: Discovery + Sign in problem

Super+Anthony — Tue, 23 Sep 2025 13:29:33 GMT

Big credit to @KevNewMedia @GD1 for escalating the issues today, it's been very much appreciated, so thank you from me and others

Re: Discovery + Sign in problem

Timelord2018 — Tue, 23 Sep 2025 17:50:35 GMT

If you want to know what the HBO Max app will look and feel like this is it, it's the same interface.