topic Re: SkyShowTime subtitle styling still buggy, support confirms in What's On

SkyShowTime subtitle styling still buggy, support confirms

FlorisMK — Sat, 13 Sep 2025 15:04:45 GMT

Subtitle styling is still broken on SkyShowTime. My experience:

Web: The subtitle styling option in Account settings gives an error when saving, and has no effect.
Web: The subtitle styling option during playback works, and persists over different sessions and different content.
Android: No subtitle styling option available. Changes to the web styling do not affect the Android app.
LG WebOS: No subtitle styling option available. Changes to the web styling do not affect the WebOS app.

I've just been in touch with SST support (twice), and they've acknowledged that this is a current issue. "Will pass it on to the relevant team," blah blah. In any case: don't bother trying to fix, we'll just have to wait for an update that fixes it.

Re: SkyShowTime subtitle styling still buggy, support confirms

nolte — Sat, 13 Sep 2025 15:22:41 GMT

@FlorisMK what country are you in?

This forum is for sky customers in uk & Ireland.

Sky showtime is a separate streaming app available in countries where Sky do not have their own operations.

Re: SkyShowTime subtitle styling still buggy, support confirms

FlorisMK — Sat, 13 Sep 2025 15:28:54 GMT

My apologies. I'm in the Netherlands. I guess I should not post here.

Re: SkyShowTime subtitle styling still buggy, support confirms

TimmyBGood — Sun, 14 Sep 2025 08:08:07 GMT

@FlorisMK wrote:

I guess I should not post here.

The main issue is none of us have actually seen Showtime because it's not available in countries which have Sky satellite service.

Re: SkyShowTime subtitle styling still buggy, support confirms

Marlu-Nyu — Sun, 14 Sep 2025 11:44:12 GMT

@FlorisMK wrote:
My apologies. I'm in the Netherlands. I guess I should not post here.

You can contact Sky Showtime in the Netherlands by:

Live Chat
- Available from 11:00 to 23:00 (NL time) via the SkyShowtime Help-centre page.
- During off hours, you can use the web-contact form instead.
Email
- You can send them an email.
- They aim to respond within 48 hours.
Via the Help Centre / Support Pages
- Go to the SkyShowtime website, scroll to ‘Help’ / Helpcentrum (at bottom of page).
- There are sections for different types of issues: login, billing, devices etc. If you can’t find what you need, there’s usually a “Contact us” link / option for live chat or message.
Mailing Address (for certain enquiries)
- The Amsterdam office is listed for newsroom / media / corporate matters:
  NDSM-Plein 6, 1033WB Amsterdam
- If your issue is more of a customer-service issue, use the email / live chat instead.

Re: SkyShowTime subtitle styling still buggy, support confirms

FlorisMK — Sun, 14 Sep 2025 14:12:06 GMT

Thanks, I know. I've been in touch with them, and my post here was the result: a PSA about the current status. I just wasn't aware I was on the wrong forum 🙂

Re: SkyShowTime subtitle styling still buggy, support confirms

FlorisMK — Sun, 14 Sep 2025 14:13:15 GMT

Which is why I should not post here; my post was intended as a PSA, but this is the wrong audience.

Re: SkyShowTime subtitle styling still buggy, support confirms

Advigor — Wed, 24 Sep 2025 15:55:48 GMT

I have a problem on WEB. I cant change the stile of subtitle.

Re: SkyShowTime subtitle styling still buggy, support confirms

caesarome — Wed, 24 Sep 2025 16:17:18 GMT

If this to do with Sky Showtime @Advigor then as per the posts above you are on the wrong website as this site is for Sky in the UK and Ireland.