topic Re: Netflix pixelated? in What's On

Netflix pixelated?

SuzanneG — Tue, 09 Sep 2025 19:00:19 GMT

Netflix program is fuzzy and pixelated

Netflix pixilated

Vendriegal — Tue, 09 Sep 2025 21:03:06 GMT

Netflix through Sky menu has been unwatchable for 2 weeks now. We end up going through the actual tv Netflix option - which is absolutely clear. Had same issue with Paramount the other day too. How can it be sorted?

Re: Netflix pixelated?

lettice — Wed, 10 Sep 2025 03:11:16 GMT

@SuzanneG

@Vendriegal

Which Sky Tv device do you have, Sky Q or Sky Stream/Glass?

Re: Netflix pixelated?

Vendriegal — Wed, 10 Sep 2025 06:27:17 GMT

We have Sky Q

Re: Netflix pixelated?

lettice — Wed, 10 Sep 2025 09:10:48 GMT

@Vendriegal wrote:

We have Sky Q

Thanks.

Reason for asking, is there is an ongoing discussion issue on here for Sky Stream/Sky Glass with Netflix that Sky are aware of and tying to fix.

Not aware of a widespread problem on Sky Q.

Would suggest, as well as repowering your main Sky Q box and any Sky Q minis, also try refreshing your Sky Q apps;

Press Home on your Sky Q remote, then highlight Settings
Press 0,0,1 and Select to access the Installer menu
Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
Press Dismiss to return to normal viewing.
The refresh can take up to 24 hours to complete.

Re: Netflix pixelated?

Vendriegal — Thu, 11 Sep 2025 19:08:51 GMT

That worked - thank you!