topic Re: Sky dish problem in What's On

Sky dish problem

Flowerflower — Thu, 04 Sep 2025 15:09:46 GMT

We loose signal every time it rains. So

i feel there is a problem with our Sky dish. We have insurance cover on our equipment . So I want someone to look at our dish . Please .

Re: Sky dish problem

Flowerflower — Thu, 04 Sep 2025 15:12:37 GMT

Waiting for a reply

Re: Sky dish problem

GD1 — Thu, 04 Sep 2025 15:42:30 GMT

@Flowerflower Sky Glass where you have posted does not use a dish, could you confirm which TV box you have Sky+HD or Sky Q?

Also in cae you're not aware this is a customer helps customer community not a live chat so it's unreasonable of you to expect a reply within 3 minutes of posting, have a read of this link https://helpforum.sky.com/t5/Members/ct-p/members it explains what the community is.

Re: Sky dish problem

BenJoBanjo — Thu, 04 Sep 2025 15:41:09 GMT

@Flowerflower wrote:
We loose signal every time it rains. So
i feel there is a problem with our Sky dish. We have insurance cover on our equipment . So I want someone to look at our dish . Please .

If you have Sky Protect insurance then you need to contact them for assistance. Their contact number will be on your policy documents.

Re: Sky dish problem

lettice — Thu, 04 Sep 2025 16:54:18 GMT

If you have Sky Protect, you need to call the number within this Sky help article, under Making a claim.

https://www.sky.com/help/sky-protect/sky-protect-device-insurance/articles/sky-protect-frequently-asked-topics

Re: Sky dish problem

Flowerflower — Thu, 04 Sep 2025 16:57:46 GMT

Sorry I have sent this to the wrong place . Please except my apologies.