topic Re: Lost connection to second tv in What's On

Re: Sky ip box

Mayasi — Thu, 17 Jul 2025 14:55:26 GMT

I bought a new tv which is working well but I am having problem to connect to sky. I need your help please

Re: Sky ip box

GD1 — Thu, 17 Jul 2025 14:57:55 GMT

@Mayasi wrote:

I bought a new tv which is working well but I am having problem to connect to sky. I need your help please

It would help to state which TV box you have. Sky+HD, Sky Q or Sky stream?

Connection

Mayasi — Thu, 17 Jul 2025 15:02:58 GMT

Since I have a new Samsung 65'', I am not able to connect the sky. There is no signal

Re: Connection

BenJoBanjo — Thu, 17 Jul 2025 15:07:18 GMT

@Mayasi wrote:
Since I have a new Samsung 65'', I am not able to connect the sky. There is no signal

Have you connected the Q box to the new TV using an HDMI cable and have you selected the appropriate HDMI input on the TV using the TV remote control?

Re: Sky ip box

Daniel0210 — Thu, 17 Jul 2025 15:30:54 GMT

@Mayasi

You've posted on here, Sky+ and Sky Q. So which do you have?

Re: Lost connection to second tv

Mayasi — Thu, 17 Jul 2025 15:33:58 GMT

Please arrange for an engineer to visit me please because I am stuck and unable to proceed.

Re: Lost connection to second tv

Mayasi — Thu, 17 Jul 2025 15:36:41 GMT

My tv is in the living room and I don't have a 2nd tv. So an engineer is needed here.

Re: Lost connection to second tv

Mark39 — Thu, 17 Jul 2025 15:36:54 GMT

@Mayasi wrote:

Please arrange for an engineer to visit me please because I am stuck and unable to proceed.

As we 're customers here, we can't do that. Sky no longer provide engineer support for Sky+ problems anyway, unless you have Sky Protect. Tell ud more about the problems you're having and we'll try to help.

Re: Lost connection to second tv

Mayasi — Thu, 17 Jul 2025 15:39:00 GMT

I am waiting for your confirmation when the engineer will be coming. Thank you

Re: Lost connection to second tv

Mayasi — Thu, 17 Jul 2025 15:44:57 GMT

Can I have sky contact number please

Re: Lost connection to second tv

caesarome — Thu, 17 Jul 2025 15:45:59 GMT

@Mayasi .

You appear to have missed this:

@Mark39 wrote:
As we 're customers here, we can't do that. Sky no longer provide engineer support for Sky+ problems anyway, unless you have Sky Protect. Tell ud more about the problems you're having and we'll try to help.

Re: Lost connection to second tv

Mark39 — Thu, 17 Jul 2025 15:51:55 GMT

@Mayasi wrote:

Can I have sky contact number please

You can find the number to call, via the 'need more help' link towards the bottom of the page here: https://www.sky.com/help/home

But almost certainly you'll be wasting your time.

Re: Lost connection to second tv

Daniel0210 — Thu, 17 Jul 2025 15:54:43 GMT

@Mayasi

You've posted multiple times on What's On, Sky+ and Sky Q. It's getting very confusing and you aren't reading the replies.

So which do you have?

Re: Sky ip box

GD1 — Thu, 17 Jul 2025 16:21:44 GMT

@Mayasi All your random posts across the community have been moved to this thread, it would help if you didn't post in random places, read the replies and tell the community which TV box you have. So far posts have appeared on Sky+, Sky Q & Sky stream.

You can't have all three so please tell us what box you have then we can give you correct advise.

Re: Sky ip box

TimmyBGood — Thu, 17 Jul 2025 17:09:47 GMT

@Mayasi

And perhaps note that a generic IPTV box marked 'Sky' isn't anything to do with this forum: only the Sky Stream puck is a Sky Group product.