topic Re: Amazon prime app in What's On

Amazon prime app

Martin2024 — Mon, 14 Jul 2025 10:28:44 GMT

Amazon Prime app keeps on buffering when watching programes

Re: Amazon prime app

Anonymous — Mon, 14 Jul 2025 10:35:54 GMT

@Martin2024 Then maybe you need to contact Amazon Prime as they made the app, not Sky?

Re: Amazon prime app

Mr+Ripley — Tue, 15 Jul 2025 12:12:59 GMT

@Martin2024 You didn't give many details, but this may help. Does it happen when you're watching AP via Sky? Do you have a Smart TV where the AP app is available? If you do, give it a try on that instead. It's generally a good rule of thumb for any platform, as the picture quality can be better when using the apps on your Smart TV.

Re: Amazon prime app

Stephen+Mourton — Tue, 15 Jul 2025 14:09:59 GMT

@Martin2024 You could also try an App refresh by going to Settings and System management and select App refresh. This takes a few minutes, when it is completed it will automatically return you to the Home Screen.