topic Re: Remote control in What's On

Remote control

Je55ica2010 — Mon, 14 Jul 2025 10:07:17 GMT

My remote control is not working now I've changed the battery still nothing I have to use the remote control from another room can you send me a new remote thank you

Re: Remote control

Daniel0210 — Mon, 14 Jul 2025 10:09:51 GMT

@Je55ica2010
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

Do you have

Sky+
Sky Q
Sky Glass
Stream

Re: Remote control

GD1 — Mon, 14 Jul 2025 10:10:54 GMT

@Je55ica2010 Your post has been moved from the accessibility board as it is unrelated to Skys accessibility services.

Nothing can or will happen on the back of your post as no one at Sky knows who you are from your login.

You haven;'t said which box you have, is it Sky+HD, Sky Q or Sky Stream?

Re: Remote control

Daniel0210 — Mon, 14 Jul 2025 10:12:00 GMT

@Je55ica2010

And your duplicate thread just saying remote control has been removed.

Re: Remote control

Anonymous — Wed, 30 Jul 2025 08:08:36 GMT

Hi I dont have any remotes for the boxes in my bedroom . I cant use the lounge one and my last two have broken when dropped . Can you send me a remote please .

Re: Remote control

Daniel0210 — Wed, 30 Jul 2025 08:15:51 GMT

@Anonymous
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

If you have Sky Q (you haven't said) if you follow this link it should send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?