topic Re: Chicago pd s12 e5 in What's On

Chicago pd s12 e5

Cozitsme — Fri, 30 May 2025 20:01:08 GMT

Started watching and after 2nd ads at about 15 mins screen is black but there is sound. Can hear the dialogue but no picture. Anyone else experiencing this

Re: Chicago pd s12 e5

Shanebw — Fri, 30 May 2025 21:45:56 GMT

yes same for me.

Chicago PD episode not showing images after ad break. Series 12: Episode 5

Bgjivfrujoufd — Fri, 30 May 2025 22:05:04 GMT

Was working fine, until after the first advertisement break, now it only has sound and the images of the programme info, no images of the actual TV show!

So frustrating.

I've tried rebooting the puck box and nothing.

Re: Chicago pd s12 e5

ArtyFarty — Fri, 30 May 2025 22:23:45 GMT

Same. Subtitles working fine and the problem is on more than one tv in the house.

Re: Chicago pd s12 e5

CampingChick — Fri, 30 May 2025 22:26:17 GMT

Same for me too -m

Re: Chicago pd s12 e5

Kiki78 — Fri, 30 May 2025 22:59:25 GMT

I'm just trying to watch it now- has this been fixed? Still black screen for me😞

Re: Chicago pd s12 e5

shadow97 — Fri, 30 May 2025 23:28:37 GMT

yes same here

Re: Chicago pd s12 e5

Peter2001 — Fri, 30 May 2025 23:43:57 GMT

Black screen for me too, but is fine on Sky Go.

Re: Chicago pd s12 e5

caesarome — Sat, 31 May 2025 04:37:02 GMT

This is the email address to report this to Sky on - viewerR@sky.uk

When you do make sure you let them know this:

What platform.

Live TV or Catchup.

Re: Chicago pd s12 e5

Loula26 — Sat, 31 May 2025 06:45:09 GMT

Same here! Subtitles and sound working but no picture, just a black screen.

Re: Chicago pd s12 e5

Cozitsme — Sat, 31 May 2025 06:47:02 GMT

Thank you for the info, I have emailed with the issue so hopefully it gets rectified

Re: Chicago pd s12 e5

RikkiPullen — Sat, 31 May 2025 09:40:28 GMT

Still not fixed on the puck

Re: Chicago pd s12 e5

lettice — Sat, 31 May 2025 10:30:38 GMT

Just tried mine on Sky Stream.

Was going to watch the latest episode tonight.

Agree, goes black at about 17 mins into the episode.

Have Myself reported to VR too, but not heard anything from them yet.

For others having the issue, report it to Sky by sending an email to the Sky Viewer relations team;
ViewerR@sky.uk

Chicago PD S12:E5 has no picture

ToeKnee60 — Sat, 31 May 2025 11:57:57 GMT

I was watching Chicago PD Season 12 Episode 5 on Sky Stream.
After about 11 minutes the picture is black and there is only sound.
I have tried restarting the programme and rebooting the Sky Stream puck but the result is the same, so I guess the problem is on the Sky server.

Re: Chicago PD S12:E5 has no picture

Jporch316 — Sat, 31 May 2025 12:03:37 GMT

Hi @ToeKnee60

@best to email viewerR@sky.uk

they are the team who deal with episode show issue

Re: Chicago PD S12:E5 has no picture

AmyFitz — Sat, 31 May 2025 12:40:08 GMT

I have the same issue, have you had any response /fix yet?

Re: Chicago pd s12 e5

lettice — Sat, 31 May 2025 13:33:09 GMT

@ToeKnee60

@AmyFitz

Have moved your posts to this ongoing issue thread that other customers have reported here for the issue on Sky Q and Sky glass/Stream.

As others have done, we recommend reporting to by Sky by sending an email to the Sky Viewer relations team to report it;

ViewerR@sky.uk

Re: Chicago pd s12 e5

lettice — Sat, 31 May 2025 16:24:07 GMT

Still not heard anything form VR a yet.

But have just noticed that the UHD version of S5e12 episode is now playing fine. But, the HD version is still having the issue after 17 mins of playing.

So a slight fix for this episode.

Re: Chicago pd s12 e5

ETA2006 — Sat, 31 May 2025 16:54:59 GMT

Any idea when Chicago PD episode five season 12 screen is blank. Any idea when this might be fixed or how you can watch the rest of the program

Re: Chicago pd s12 e5

NicoleMcCallum — Sat, 31 May 2025 17:50:39 GMT

I have had the same issue and don't have UHD so hoping they'll come up with a solution.