topic Re: Faulty dish in What's On

Faulty dish

Jeanette28 — Thu, 19 Jun 2025 11:12:38 GMT

My satellite dish is faulty and it is stopping me from accessing certain channels which is very annoying

Re: Faulty dish

Annie+UK — Thu, 19 Jun 2025 12:29:52 GMT

Please answer the following question so that your thread can be moved to the correct place, where you're more likely to get help with your query

Which Sky System do you have?

• Sky Plus (Satellite box)
• Sky Q (Satellite box)

Re: Faulty dish

Daniel0210 — Thu, 19 Jun 2025 11:27:02 GMT

@Jeanette28

The answer we provide will be different depending on your reply to the question by @Annie+UK

Re: Faulty dish

Marlu-Nyu — Thu, 19 Jun 2025 14:14:27 GMT

@Jeanette28 wrote:
My satellite dish is faulty and it is stopping me from accessing certain channels which is very annoying

You can book an engineer visit here: https://www.sky.com/help/book-tv-visit/

Re: Faulty dish

Annie+UK — Thu, 19 Jun 2025 14:19:17 GMT

@Marlu-Nyu wrote:

@Jeanette28 wrote:

My satellite dish is faulty and it is stopping me from accessing certain channels which is very annoying

You can book an engineer visit here: https://www.sky.com/help/book-tv-visit/

Not if they have Sky+ hence my question above

Re: Faulty dish

oj01 — Thu, 19 Jun 2025 15:47:15 GMT

@Jeanette28 wrote:
My satellite dish is faulty and it is stopping me from accessing certain channels which is very annoying

Just to note that it could also be the LNB, cabling or your box that is causing the issue.

Still need to know what Box you have though.

Re: Faulty dish

Marlu-Nyu — Fri, 20 Jun 2025 13:04:59 GMT

@Annie+UK wrote:
@Marlu-Nyu wrote:
@Jeanette28 wrote:
My satellite dish is faulty and it is stopping me from accessing certain channels which is very annoying

You can book an engineer visit here: https://www.sky.com/help/book-tv-visit/
Not if they have Sky+ hence my question above

Of course, but with the usage of Sky+HD devices dwindling, it is very likely they are using Sky Q. I'd rather provide an answer to the majority then the minority. Also, the link will just state that the customer needs to get in contact with Sky if they are still using Sky+HD. If they are using Sky+ (SD), support is no longer available, but this applies to less than 1% of Sky customers. I'm not sure if support for Sky+HD is still available.

Re: Faulty dish

MarkGoldsmith — Fri, 20 Jun 2025 13:08:19 GMT

@Marlu-Nyu wrote:
@Annie+UK wrote:
@Marlu-Nyu wrote:
@Jeanette28 wrote:
My satellite dish is faulty and it is stopping me from accessing certain channels which is very annoying

You can book an engineer visit here: https://www.sky.com/help/book-tv-visit/
Not if they have Sky+ hence my question above
Of course, but with the usage of Sky+HD devices dwindling, it is very likely they are using Sky Q. I'd rather provide an answer to the majority then the minority. Also, the link will just state that the customer needs to get in contact with Sky if they are still using Sky+HD. If they are using Sky+ (SD), support is no longer available, but this applies to less than 1% of Sky customers. I'm not sure if support for Sky+HD is still available.

Although it's much better to provide an accurate answer for the OP, which is why we always ask which Sky TV system the customer is using, if they don't mention it in the post or post it in the correct part of the forum.

I would expect that if people had similar issues/questions to the one asked, their first port of call would be to the correct board for their Sky TV service rather than reading a post on the What's On board.

Re: Faulty dish

Mark39 — Fri, 20 Jun 2025 14:11:31 GMT

I find it astonishing that so many customers don't actually know which Sky TV service they have....