topic Re: Unable to access sky tv in What's On

Unable to access sky tv

Ellietv — Sat, 17 May 2025 20:08:23 GMT

Although I can access programmes on my smart tv .

I am unable to to access Sky Tv programmes.

Re: Unable to access sky tv

GD1 — Sat, 17 May 2025 20:12:04 GMT

@Ellietv What has it to do with broadband?

Unable to access tv

Ellietv — Sat, 17 May 2025 21:07:58 GMT

I cannot access any sky tv programmes

this has been for 72 hours now

Re: Unable to access tv

caesarome — Sat, 17 May 2025 21:11:22 GMT

@Ellietv

Sky Q, Glass or Stream and what is happening ?

Re: Unable to access sky tv

Daniel0210 — Sun, 18 May 2025 04:50:51 GMT

@Ellietv

Post moved from broadband board into the post you also have on this one.

Is this on Sky Q following the outage on Thursday night?

Re: Unable to access sky tv

Ellietv — Sun, 18 May 2025 08:16:17 GMT

Hi,

Thank You.

Yes.
Even this morning , I can't access it.

Ive rebooted the box. Turned everything off at the wall.

Can only access the Samsung channels on my TV.

Very frustrating 😖😖😖

Re: Unable to access sky tv

GD1 — Sun, 18 May 2025 08:24:30 GMT

@Ellietv You've not answered the questions we've asked.

Re: Unable to access sky tv

Ellietv — Sun, 18 May 2025 08:33:15 GMT

I'm not technically minded.
I don't know what you mean by me mentioning broadband.

I was just trying to explain my problem.

The tv will not turn on using the sky remote control. I have changed the batteries.

Turned everything off at the wall as I said.

I am doing what I have done for years to access Sky channels, but nothing is working.

Re: Unable to access tv

GD1 — Sun, 18 May 2025 08:55:54 GMT

@caesarome wrote:

@Ellietv

Sky Q, Glass or Stream and what is happening ?

Please see this question

Re: Unable to access sky tv

Mr+Ripley — Sun, 18 May 2025 12:40:52 GMT

@GD1 wrote:
@Ellietv What has it to do with broadband?

@GD1 What a rude answer. Did you not see that the OP is a Level 1 user, this may well be their first visit to this forum, & that's how they get treated? You need to rethink how you answer posts on here.

Re: Unable to access sky tv

Mr+Ripley — Sun, 18 May 2025 12:51:19 GMT

@Ellietv If it is a Sky Q box you're having issues with, then I'm not sure why any of the other people on here have not directed you to the huge thread elsewhere on this forum about the outage that occurred on Thursday night, which stopped Sky Q boxes from working. Although Sky is saying the issue has been fixed, it clearly hasn't, as you can tell from the thread in the Sky Q section on this forum. The fix from Sky is to do a reboot of your Sky Q box, but it sounds like you have already tried that. For some, the fix has worked, but for others it hasn't. I'm not sure what Sky is doing about the issue for those it hasn't worked for.

Are you able to use a different remote to at least turn the TV on? When you turned off at the wall, did you wait 30 - 60 seconds before turning on again?

Sorry I can't help much further, but the issue is with Sky & they need to complete the fix.

Re: Unable to access sky tv

Daniel0210 — Sun, 18 May 2025 13:12:43 GMT

@Mr+Ripley

The OP started two threads, one on the broadband board and has subsequently been moved into a duplicate thread they'd started on this board until such time as the OP tells us all which platform they're on so a perfectly reasonable question at the time.

Re: Unable to access sky tv

Mr+Ripley — Sun, 18 May 2025 13:17:01 GMT

@Daniel0210 You may think it's a reasonable question, but I'm talking about the manner in which it was written. It sounded rude, especially to a newcomer to the forum. Also, that question didn't even need to be asked. The post could simply have been moved by GD1. Also, I would suggest it has been moved to the wrong section, and that it should be in the Sky Q section, possibly merged into the huge thread I mentioned. I know the OP hasn't stated which device they have, but it does sound very much like the issue Sky Q owners have been experiencing since Thursday night.

Re: Unable to access sky tv

Daniel0210 — Sun, 18 May 2025 13:20:00 GMT

@Mr+Ripley

If and when the OP tells us, the thread can be moved into the appropriate board.

Re: Unable to access sky tv

Annie+UK — Sun, 18 May 2025 13:28:07 GMT

@Mr+Ripley wrote:

@GD1 wrote:

@Ellietv What has it to do with broadband?

@GD1 What a rude answer. Did you not see that the OP is a Level 1 user, this may well be their first visit to this forum, & that's how they get treated? You need to rethink how you answer posts on here.

FYI, new users start at level 0

Re: Unable to access sky tv

GD1 — Sun, 18 May 2025 14:00:57 GMT

@Mr+Ripley How can text "sound" rude, it's a written format. Or is my question to also rude?

Re: Unable to access sky tv

Mr+Ripley — Sun, 18 May 2025 14:07:47 GMT

@GD1 I think you know perfectly well what I mean. If you read your reply out loud, it sounds rude. There were better ways that you could have phrased your reply.

Re: Unable to access sky tv

Annie+UK — Sun, 18 May 2025 14:22:25 GMT

@Mr+Ripley wrote:

@GD1 I think you know perfectly well what I mean. If you read your reply out loud, it sounds rude. There were better ways that you could have phrased your reply.

@Mr+Ripley I have read it out loud and it sounds fine to me, it's clear and to the point with no superfluous wordage

Re: Unable to access sky tv

Daniel0210 — Sun, 18 May 2025 14:30:42 GMT

@Mr+Ripley

Imagine the first post was on its own on the broadband board. No one else had replied. The question from @GD1 is very reasonable.

An hour or so later the OP posts again on the What's On board and the threads are merged.

We seem to be going off topic. Unless the OP wishes to divulge the TV platform they subscribe to there's little point in continuing to speculate.

Re: Unable to access sky tv

Mark39 — Sun, 18 May 2025 15:39:56 GMT

@Mr+Ripley wrote:

@GD1 I think you know perfectly well what I mean. If you read your reply out loud, it sounds rude. There were better ways that you could have phrased your reply.

If the OP finds the post to be 'rude' they can report it to the moderator in the usual way.