topic Re: Sky VIP Ballot email problem. in What's On

Sky VIP Ballot email problem.

Labad — Sun, 11 May 2025 10:10:19 GMT

I'm new to Sky & have just tried to enter a ballot but it's saying my email address is already registered. I'm not sure what I have to do?

Any help would be great thank you!

Re: Sky VIP Ballot email problem.

caesarome — Sun, 11 May 2025 11:07:06 GMT

@Labad

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Sky VIP Ballot email problem.

Tom-W19 — Sun, 11 May 2025 12:37:54 GMT

Thanks for escalating. We've sent an invite to @Labad.

Re: Sky VIP Ballot email problem.

Labad — Mon, 12 May 2025 15:00:08 GMT

I got timed out yesterday, would you be able to contact me again please @Tom-W19

Re: Sky VIP Ballot email problem.

Daniel0210 — Mon, 12 May 2025 15:01:34 GMT

@Labad wrote:

I got timed out yesterday, would you be able to contact me again please @Tom-W19

@Labad

The chat invite should be available for 48 hours from first being sent.