Unable to connect with BBC

Joanie1234 — Mon, 05 May 2025 20:54:34 GMT

I am trying to watch BBC1 but keep getting a message saying there is no satellite signal

Re: Unable to connect with BBC

GD1 — Mon, 05 May 2025 21:01:12 GMT

@Joanie1234 Your post has been moved from the broadband forum as your saying a No Satellite signal issue, this is nothing to do with broadband. Broadband and Satallite are 2 completely different delivery platforms.

Can you advise wheter you have Sky+HD or Sky Q?

Re: Unable to connect with BBC

Daniel0210 — Tue, 06 May 2025 03:39:45 GMT

@Joanie1234

If you have Sky Q…

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

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If you have Sky+…

Sky no longer support Sky+ and Sky+HD. You'll need to employ a local satellite engineer at your own expense to check/repair/replace it.

If you have Sky Protect insurance through Domestic and General Insurance you can call them but a recent post suggested they wouldn't send an engineer - but did offer the customer £65 towards arranging one themselves.

The alternative is contacting Sky to upgrade to Sky Q or change to Glass / Stream.

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