topic Re: No tv reception in What's On

No tv reception

Josh112 — Thu, 20 Mar 2025 21:07:09 GMT

Re: No tv reception

Mark39 — Thu, 20 Mar 2025 21:22:03 GMT

3 words doesn't tell us much. You'll have to elaborate for anyone to be able to try to help.

Re: No tv reception

Anonymous — Thu, 20 Mar 2025 21:22:48 GMT

What Sky service are you on?

Sky+, SkyQ, Sky Glass or Sky Stream?

Is there a message on screen?

Re: No tv reception

Josh112 — Thu, 20 Mar 2025 21:58:16 GMT

Message on screen reads-

This viewing card is not authorised.

if you have received a new viewing card please insert it now.

i was advised that your engineer would not be available to install a new box until the 2nd of April..

help.

Re: No tv reception

Josh112 — Thu, 20 Mar 2025 21:59:00 GMT

Please reply.l

Re: No service

caesarome — Thu, 20 Mar 2025 22:06:46 GMT

@Josh112

Is this message appearing on a Sky+ box and if so did you order and then cancel an order for Sky Q ?

Re: no service

Josh112 — Thu, 20 Mar 2025 22:12:06 GMT

What compensation will get for loss of service.

Re: No service

caesarome — Thu, 20 Mar 2025 22:33:21 GMT

@Josh112

Instead of making random other posts on this why not reply to the questions we have asked you here ?

Re: No tv reception

nolte — Thu, 20 Mar 2025 23:53:57 GMT

@Josh112 wrote:
See previous reply
i have set out the complete picture,
the message on the screen reads -this viewing card is not authorised.

And are you on sky q, sky+HD etc?

Have you previously ordered a new sky system (even if subsequently cancelled)

Also please bear in mind, this is a customer helps customer forum. No one here has access to your account or information

Re: no service

Daniel0210 — Fri, 21 Mar 2025 05:25:51 GMT

@Josh112

If you're in the UK, the post immediately above yours, marked as the answer applies to you too.

edit- One of your many other posts suggest you're in the ROI. No such automatic compensation scheme applies there. It's also only for broadband and talk and not TV services.

Re: No tv reception

GD1 — Fri, 21 Mar 2025 08:37:34 GMT

@Josh112 Your numerous repeat posts have been removed as this can be viewed as spamming the forum, you also need to be aware we are all customers here and replies are not instant, therefore if you dont receive a reply straight away you need to wait for one.

Re: No tv reception

Anonymous — Fri, 21 Mar 2025 14:06:45 GMT

@Josh112 wrote:
Message on screen reads-
This viewing card is not authorised.
if you have received a new viewing card please insert it now.
i was advised that your engineer would not be available to install a new box until the 2nd of April..
help.

You will need to contact Sky to set up your Sky Viewing Card.

Sky contact details can be found here:
https://viewersvault.com/Contact_information_for_Sky_(United_Kingdom_and_Ireland)