topic Re: Access to Netflix in What's On

Access to Netflix

Will1872 — Wed, 05 Mar 2025 21:26:22 GMT

For some reason we can't seem

to be able to play Netflix through Sky even though we have it included as part of our package. It says our profile lock is on and is asking for a PIN. None of our obvious PIN numbers seem to work and when I follow the prompts to reset it, it asks me to set up a new plan with payment so I stop the process.

can you help?

thanks

Re: Access to Netflix

Anonymous — Thu, 06 Mar 2025 06:46:11 GMT

@Will1872 for this you probably need to contact Netflix support

Re: Access to Netflix

lettice — Thu, 06 Mar 2025 06:50:55 GMT

Normally if you have forgotten your profile pin and click on forgotten pin, it will ask you for your Netflix login credentials.

As it mentions here;

https://help.netflix.com/en/node/114277

Might be worth contacting Netflix to reset it, contact details at bottom of that link.