topic Re: My region is not recognised on STV player in What's On

My region is not recognised on STV player

Widzy1 — Mon, 24 Feb 2025 15:02:21 GMT

How can I set my correct region for the STV and ITVX players?

Re: My region is not recognised on STV player

caesarome — Mon, 24 Feb 2025 16:13:57 GMT

It should already be correct as it should match your postcode so if this is incorrect give Sky a call so your address can be updated,

Re: My region is not recognised on STV player

Anonymous — Tue, 25 Feb 2025 15:15:53 GMT

You will need to contact Sky to update your address. Sky contact details are at the below link:

https://viewersvault.com/Contact_information_for_Sky_(United_Kingdom_and_Ireland)

Re: My region is not recognised on STV player

xenon81 — Tue, 25 Feb 2025 18:35:13 GMT

I think they are talking about the ITVX/STV Player apps and not the channels. The apps ask the user to enter their postcode when setting up as depending on if you're in an ITV or STV region the content differs.

Can you confirm exactly what problem you're having?

Re: My region is not recognised on STV player

Widzy1 — Tue, 25 Feb 2025 19:07:30 GMT

Yes it is the apps that do not recognise the region .

Re: My region is not recognised on STV player

xenon81 — Tue, 25 Feb 2025 20:46:51 GMT

What is happening, is it asking for your postcode? is there an error message when you enter it?

Re: My region is not recognised on STV player

Widzy1 — Tue, 25 Feb 2025 21:17:56 GMT

No message it just says BGT on ITV player is not available in my region. I also get London news on BBC. I live in Glasgow. I cannot input my post code anywhere on Sky Glass.

Re: My region is not recognised on STV player

Laing1 — Wed, 26 Feb 2025 18:02:53 GMT

@Widzy1 wrote:

No message it just says BGT on ITV player is not available in my region. I also get London news on BBC. I live in Glasgow. I cannot input my post code anywhere on Sky Glass.

@Widzy1 as you are in Scotland you would need to use STV player and not ITV player or ITVX STV and ITV are 2 seperate companies one covering Scotland the other covering the rest of the UK

Re: My region is not recognised on STV player

Widzy1 — Wed, 26 Feb 2025 18:04:01 GMT

Of course but none work.

Re: My region is not recognised on STV player

Anonymous — Thu, 27 Feb 2025 12:54:11 GMT

@Laing1 wrote:
@Widzy1 wrote:
No message it just says BGT on ITV player is not available in my region. I also get London news on BBC. I live in Glasgow. I cannot input my post code anywhere on Sky Glass.
@Widzy1 as you are in Scotland you would need to use STV player and not ITV player or ITVX STV and ITV are 2 seperate companies one covering Scotland the other covering the rest of the UK

I thought ITVX was available throughout the UK and STV Player in STV regions of Scotland?

Re: My region is not recognised on STV player

xenon81 — Thu, 27 Feb 2025 15:11:11 GMT

@Anonymous wrote:
@Laing1 wrote:
@Widzy1 wrote:
No message it just says BGT on ITV player is not available in my region. I also get London news on BBC. I live in Glasgow. I cannot input my post code anywhere on Sky Glass.
@Widzy1 as you are in Scotland you would need to use STV player and not ITV player or ITVX STV and ITV are 2 seperate companies one covering Scotland the other covering the rest of the UK
I thought ITVX was available throughout the UK and STV Player in STV regions of Scotland?

Both services are available across the UK but the content differs depending on if you are in an ITV or STV area.

In ITV areas, STV Player only offers a limited service with programmes they've acquired for specifically for STV Player like Brookside and some STV classics including Taggart.

In STV regions, STV Player offers full catch-up/box sets of recent ITV1 programmes, and ITVX is much more limited.

Re: My region is not recognised on STV player

Widzy1 — Thu, 27 Feb 2025 15:10:46 GMT

I phoned Sky and the guy was brilliant, all sorted.

Switch off at main 10 secs

Then hold in the power button and switch back on at main. Hold power button until flashing red light on Sky Glass tv. Go back into STV app and sign in. Follow all instructions and fully re-set. Happy.