topic Re: Sky Call Centre in What's On

Sky Call Centre

UtaCat — Wed, 19 Feb 2025 18:16:14 GMT

I am finding it increasingly difficlut to understand or even speak to the agents in the Call Centre. How can I access a UK call centre and speak to a UK based agent given my hidden diabaility.

Re: Sky Call Centre

Mark39 — Wed, 19 Feb 2025 18:42:05 GMT

You may be able to register with Sky Accessibility: https://www.skyaccessibility.sky/

Re: Sky Call Centre

Ev71 — Wed, 19 Feb 2025 18:48:01 GMT

The worst part is at the end of the call where they badger you to give them a 9 or 10 in the subsequent survey. They claim I'd be rating the operator personally, not Sky itself and that anything lower than 9 could affect his job. I tell them that I'm rating the call to Sky. I didn't call the operator personally.

I told one that the more he asks for a 9 or 10, the lower the rating I'd actually give him. He gave up when I got down to 6. The survey never arrived. I suspect if you tell them you are going to rate them poorly, they have an option to not send you the survey,.

Re: Sky Call Centre

Karlcj — Sat, 22 Feb 2025 16:14:38 GMT

ive given up with them i going to Virgin

Re: Sky Call Centre

Annie+UK — Sat, 22 Feb 2025 16:17:12 GMT

@Karlcj wrote:

ive given up with them i going to Virgin

The grass is not always greener, I came here from Virgin Media 🙂

Re: Sky Call Centre

Mark39 — Sat, 22 Feb 2025 17:01:35 GMT

@Karlcj wrote:

ive given up with them i going to Virgin

I'd suggest checking out the Virgin forum first......