topic Re: Colin in What's On

Colin

Colin511 — Mon, 17 Feb 2025 23:11:00 GMT

Hi my sky dish isn't working since we had a storm in January can I get someone to look at it

Re: Colin

lettice — Mon, 17 Feb 2025 23:39:28 GMT

So we can move to the more appropriate community section, as you have posted in Accessibility.

Do you have a Sky+ or Sky Q box?

Re: Colin

Daniel0210 — Tue, 18 Feb 2025 04:19:59 GMT

@Colin511

If you have Sky Q

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

3 - due to the recent storms there’s still likely to be a significant delay in getting an appointment so it may be quicker to contact a local satellite company but that would be at your own expense.

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If you have Sky+

Although Sky themselves no longer support Sky+ and Sky+HD, if you have Sky Protect through Domestic and General Insurance you can call them otherwise you'll need to employ a local satellite engineer at your own expense to check it (or upgrade to Sky Q or change to Glass / Stream).

Re: Colin

Anonymous — Tue, 18 Feb 2025 11:21:38 GMT

@Colin511 wrote:
Hi my sky dish isn't working since we had a storm in January can I get someone to look at it

You will need to book an engineer. You can do that by contacting Sky.

Contact information for Sky is difficult to get to. So someone put the information here:
https://viewersvault.com/Contact_information_for_Sky_(United_Kingdom_%26_Ireland)

Colin

Colin511 — Tue, 18 Feb 2025 11:44:32 GMT

Book a ski engineer

Re: Colin

Annie+UK — Tue, 18 Feb 2025 11:47:15 GMT

This forum is primarily customer-to-customer help, you cannot book over the forum, you'll need to phone

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

Re: Colin

Daniel0210 — Tue, 18 Feb 2025 11:55:10 GMT

@Colin511

Presumably you have Sky Q then, otherwise you'd be contacting an independent company?