topic Re: Love Island episodes missing in What's On

Love Island episodes missing

Sledgehammer1 — Sat, 08 Feb 2025 11:52:26 GMT

No Love Island episodes have been uploaded since Wednesday. Anyone else having the same problem? Episodes are usually available straight after they've aired.

Re: Love Island episodes missing

nolte — Sat, 08 Feb 2025 12:59:11 GMT

You could email viewer relations at viewerR@sky.uk as they may be able to contact itv (may have broadcaster wrong) to upload the new episodes

Also in email, mention what sky you use ie stream, glass, q, +hd

Re: Love Island episodes missing

Sledgehammer1 — Sat, 08 Feb 2025 22:08:31 GMT

Thanks - I'll give that a go. None of today's Six Nations games that were on on VM are up either. So annoying.

Re: Love Island episodes missing

MamaA — Sun, 09 Feb 2025 11:23:47 GMT

Hi I haven't either- it's up on virgin app alright. Were you able to get any update?

Re: Love Island episodes missing

Sledgehammer1 — Sun, 09 Feb 2025 12:19:11 GMT

No joy yet but the Viewer Relations team can take up to 3 working days to reply.

If the app was available on Stream that would help with this issue - hopefully there are plans to launch it

Re: Love Island episodes missing

LisaCarr — Sun, 09 Feb 2025 22:11:42 GMT

I switched to Sky a couple of months and have had these issues continuously. I am considering alternatives for the price paid we should be receiving the service they said they would provide.

Re: Love Island episodes missing

Sledgehammer1 — Wed, 12 Feb 2025 18:25:06 GMT

@MamaA @LisaCarr I got a response from the Viewer Relations team.

Unfortunately they state that this issue is Virgin Media's fault and I have to escalate to Virgin Media directly and ask them why they haven't uploaded certain episodes.

So disappointing.