topic Re: Paramount+ Dexter Original Sin in What's On

Paramount+ Dexter Original Sin

jonmango — Sat, 11 Jan 2025 20:41:29 GMT

6 episodes have been released but only 4 are showing on Paramount+ on the Sky+ Sky Cinema. When will these be uploaded?

Re: Paramount+ Dexter Original Sin

ClaireFit — Mon, 13 Jan 2025 22:45:23 GMT

I was expecting at least episode 5 on Friday 10th, but it's still not there. Can someone from Sky please address this?

Re: Paramount+ Dexter Original Sin

nolte — Mon, 13 Jan 2025 23:08:08 GMT

This forum is for customers helping other customers.

You could email viewer relations at viewerR@sky.uk

Please state your sky service (sky hd+, sky q etc)

Re: Paramount+ Dexter Original Sin

jonmango — Tue, 14 Jan 2025 09:01:30 GMT

I have contacted SkyHelp on Facebook. It should be resolved in the next 72 hours. If not I will contact them again.

"Thank you for raising the issue of the missing episodes of Dexter Original SIN. There should be six episodes available. However, Sky+ is only showing 4. I have raised this with our content team, who will investigate this."

"We aim to have this sorted within 72 hours. Thanks, Laura"

Re: Paramount+ Dexter Original Sin

Aquadelta — Fri, 17 Jan 2025 01:18:16 GMT

I am extreamly not happy.

I am using a Sky+HD box and have been watching Dexter: Orignal Sin since episode 1, every week on every Thursday night

Noticed 4 episodes listed and not 5 or 6.

This thread was read out to me by a sky agent over the phone when I raised the issue myself.

72 hours has passed and there still is an issue.

One more episode has been released a few hours ago. This makes it now a total of 5 out of 6 epsides I can see.

What makes me so furious! is that instead of resolving the known issue and going from episode 4 to episode 5,

it goes stright from episode 4 (Fender Bender) to episode 6 (The Joy of killing).

Episode 5 is missing.

The only thing in this situation that provided me with a smile is the name of the episode missing.

Ironically epside 5 is called "F is for **bleep**-Up"

Going from episode 4 to 6 is unacceptable after I and many others have been watching since episode 1.

In my frustration I would like to say, PLEASE SORT IT!

Re: Paramount+ Dexter Original Sin

Aquadelta — Fri, 17 Jan 2025 01:24:49 GMT

I am extreamly not happy.

I am using a Sky+HD box and have been watching Dexter: Orignal Sin since episode 1, every week on every Thursday night

Noticed 4 episodes listed and not 5 or 6.

This thread was read out to me by a sky agent over the phone when I raised the issue myself.

72 hours has passed and there still is an issue.

One more episode has been released a few hours ago. This makes it now a total of 5 out of 6 epsides I can see.

What makes me so furious! is that instead of resolving the known issue and going from episode 4 to episode 5,

it goes stright from episode 4 (Fender Bender) to episode 6 (The Joy of killing).

Episode 5 is missing.

Going from episode 4 to 6 is unacceptable after I and many others have been watching since episode 1.

In my frustration I would like to say, PLEASE SORT IT!

Re: Paramount+ Dexter Original Sin

Aquadelta — Fri, 17 Jan 2025 02:03:47 GMT

Picture Evidence taken tonight.

Re: Paramount+ Dexter Original Sin

Daniel0210 — Fri, 17 Jan 2025 05:56:04 GMT

@Aquadelta

The final image was rejected as the episode title contains bad language. Feel free to resubmit with the episode title blocked out.

Re: Paramount+ Dexter Original Sin

SteveA11111 — Fri, 17 Jan 2025 06:09:57 GMT

I have emailed Sky relations as follows

Dexter- Original Sin

paramount plus

i have messages viewer relations as follows

Episode 5 did not drop last Friday so I waited until this Friday (today)

Episode 6 has dropped today but Episode 5 is still not showing- please advise ASAP

Thanks

Steve Turner

Sent from my iPhone

Re: Paramount+ Dexter Original Sin

SteveA11111 — Fri, 17 Jan 2025 06:29:08 GMT

Pretty pointless watching them out of order.

Re: Paramount+ Dexter Original Sin

jonmango — Fri, 17 Jan 2025 08:10:18 GMT

So frustrating. I have messaged the socials on this too.

Re: Paramount+ Dexter Original Sin

lettice — Fri, 17 Jan 2025 10:29:31 GMT

I've just checked my Paramount+ and have all Dexter Original Sin episodes 1-6 (including 5).

They all play out fine.

I have the free Paramount+ with Sky Cinema

If I searched with voice and manually on my Sky Stream, it presents them all to watch (play tile is a launch to the app);

Re: Paramount+ Dexter Original Sin

jonmango — Fri, 17 Jan 2025 10:33:43 GMT

Yes, but you may well have Sky Q? The issue is with Sky+ HD

Re: Paramount+ Dexter Original Sin

lettice — Fri, 17 Jan 2025 11:03:45 GMT

@jonmango wrote:

Yes, but you may well have Sky Q? The issue is with Sky+ HD

I have Sky Stream.

But in your case, as it seems to be a Sky+ issue, would suggest as already mentioned above, sending an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk

For these, kind of issues, that is the best team to point these too.
They do respond to emails with any updates for your queries or problems, normally within a reasonable time.

It may even be worth taking a picture of your Sky+ missing episode/s and including that in the email.

Re: Paramount+ Dexter Original Sin

Kelsingra — Fri, 17 Jan 2025 13:51:52 GMT

Hey all,

Welcome to the Community Forum! 😊

Thank you for bringing this matter to our attention! It appears that the issue is specific to Sky+HD boxes. We have informed the appropriate team to reach out to Paramount+ and work on a solution.

I sincerely apologize for the delay; please know that we are working diligently to resolve it. Thank you for your patience and understanding!

Re: Paramount+ Dexter Original Sin

Aquadelta — Fri, 17 Jan 2025 15:07:23 GMT

@Daniel0210

No worries. As long as the known issue is understood, another picture with the tiltle blocked out isn't required.

@Kelsingra

Thank you for providing the update. Pleased to know that the issue is being looked in to.

Hope for a prompt resolve.

Thanks.

Re: Paramount+ Dexter Original Sin

SteveA11111 — Fri, 17 Jan 2025 15:29:04 GMT

Received a response from Sky as follows

Thank you for your e-mail to Sky regarding Paramount+ content availability.

Dexter - Orginal Sin is provided by Paramount+ on Sky+ and they are wholly responsible to provide the content.

Paramount+ have not delivered the content, We have passed the details to our support teams who will contact Paramount+ for a resolution.

As Sky do not own or operate Paramount+ we have no timescale to any resolution.

Its worth noting that all Paramount+ content will not be made available on Sky+ and to take advantage of the full experience with Sky Cinema you will need to upgrade your equipment to Sky Q Sky Glass or Sky Stream.

To discuss these options please call Alternatively you can subscribe to Paramount+ directly on a compatible device.

Once again thank you for your e-mail and apologise for any inconvenience.

Kind regards

Viewer Relations

Re: Paramount+ Dexter Original Sin

jonmango — Fri, 17 Jan 2025 15:43:50 GMT

I go the same response. that is ridiculous.

The episode is available on Sky Stream/Sky Q so there is no reason why it should not be on Sky+. The other 5 episodes are also there so no reason why there is a missing episode with regards to the content not being on Sky+.

We do not need a sales pitch for other services (I pay enough already). This should be resolved for Sky+ customers.

Re: Paramount+ Dexter Original Sin

Suspect — Sat, 18 Jan 2025 08:59:50 GMT

So now episode 6 is available but not 5?? Appalling customer service.

Re: Paramount+ Dexter Original Sin

Aquadelta — Sat, 18 Jan 2025 13:11:50 GMT

@SteveA11111 SteveA11111
This is the information I also have been provided by the telephone sky customer services yesterday.

@jonmango jonmango
I agree with you it is so ridiculous.

@Suspect Suspect
"Appalling customer service."

That is an understatement.

In my own experience I am now fenced off from accessing any other department within the sky telephone customer services.
Due to ringing up with complaint after complaint (Including this topic about Dexter: Original Sin)

I'm "forcibly" made to "only" use the sky department "Priority" when calling.

A business executive decision has been made, without discussing with me first.

Everytime I ring sky customer services all other departments cannot gain access to my account.

I cannot even speak with a sky store agent.

I cannot challenge this business executive decision.
I cannot get the business executive decision overturned.
I cannot raise a complaint about this business executive decision.
I cannot speak with any manager as advice given by sky Priority is that they are management themselves.

Priority seem to be obstructive and expect you to accept an answer that you are dissatisfied with and will refuse to transfer your call.

I have actually been advised to leave sky by those outside of sky who I have mentioned this disgusting conduct with.

I am a paying customer, I pay for a sky subscription and therefor should not be fenced off from access from sky customer service departments by force.