topic Re: Disney+ stuck in login and complete subscription loop in What's On

Disney+ stuck in login and complete subscription loop

StewCoates — Fri, 29 Nov 2024 20:58:51 GMT

We've had Disney plus for 2 months opened through sky, but the Disney plus app now asks for a login. After entering email, we get a 6 digit code that when entered just gives the option to complete subscription. Clicking on that goes back to the login with email again. If it isn't fixed in a day or 2 well cancel the Disney subscription.

Re: Disney+ stuck in login and complete subscription loop

Greenfingers001 — Sat, 30 Nov 2024 10:48:36 GMT

Hi there @StewCoates , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney+ stuck in login and complete subscription loop

Mr+Flibbles+86 — Mon, 02 Dec 2024 11:08:20 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Disney+ stuck in login and complete subscription loop

Sam19894321 — Wed, 04 Dec 2024 00:27:59 GMT

I'm getting the same issue

Re: Disney+ stuck in login and complete subscription loop

texi — Mon, 16 Dec 2024 10:33:18 GMT

Any solutions? I have tried two different browsers plus the app, same issue.

Re: Disney+ stuck in login and complete subscription loop

Antares-Mark — Mon, 16 Dec 2024 19:45:56 GMT

I've been getting similar when I tried to login with my Android tablet. I then checked my subscription. It seems I am allowed only log in with 2 devices, which is currently a TV and an amazon fire TV stick.

Maybe you exceeded the number of allowed devices?

Only a guess so don't flame me. Please.

Re: Disney+ stuck in login and complete subscription loop

Mr+Flibbles+86 — Tue, 17 Dec 2024 08:30:10 GMT

Hi there @texi , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney+ stuck in login and complete subscription loop

PaulG6 — Sun, 22 Dec 2024 13:16:42 GMT

Has there been a solution to this at all? I am having the exact same issue

Re: Disney+ stuck in login and complete subscription loop

Greenfingers001 — Mon, 23 Dec 2024 09:44:18 GMT

Hi there @PaulG6 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney+ stuck in login and complete subscription loop

Antares-Mark — Mon, 23 Dec 2024 11:26:52 GMT

I contacted Disney+ chat session. they did some magic at their end, recommended i restart my Internet router (dunno why that was needed) app now works for me but oddly the primary profile changed.

Re: Disney+ stuck in login and complete subscription loop

GFGFOFEF — Fri, 27 Dec 2024 11:21:46 GMT

Hi sky community team. I'm having the same issue as this can you escalate / resolve or contact me to sort please?

Re: Disney+ stuck in login and complete subscription loop

juleshoney — Thu, 09 Jan 2025 20:57:03 GMT

I am having same problem

Re: Disney+ stuck in login and complete subscription loop

BGN — Fri, 10 Jan 2025 21:18:04 GMT

Also having the same problem

Re: Disney+ stuck in login and complete subscription loop

Joanne+Upton — Sun, 26 Jan 2025 00:42:02 GMT

Having same issue here - any solution?

Re: Disney+ stuck in login and complete subscription loop

Chrissie1369 — Tue, 04 Feb 2025 23:57:21 GMT

Same thing is happening to me, are they going to ask for more money if I click on the "complete subscription " button?

Re: Disney+ stuck in login and complete subscription loop

HPRS — Tue, 18 Feb 2025 20:15:39 GMT

I have the same issue for 2 months - at the new price of £12.99 a month it's a bit of a mickey take

Re: Disney+ stuck in login and complete subscription loop

HarriL1 — Sat, 08 Mar 2025 22:33:37 GMT

Has anyone managed to get this sorted yet? I have got the same problem any help gratefully received

Re: Disney+ stuck in login and complete subscription loop

LW12 — Wed, 12 Mar 2025 18:20:19 GMT

Does anyone know how to fix this? I am having the same problem.

Re: Disney+ stuck in login and complete subscription loop

LorraineK2 — Wed, 09 Apr 2025 19:23:47 GMT

I am having this issue too is there a fix?

Re: Disney+ stuck in login and complete subscription loop

LisaO4 — Sun, 13 Apr 2025 13:41:15 GMT

I have same problem. I've restarted router with response.