topic Re: TNT HD not working in What's On

TNT HD not working

DaleH — Sat, 21 Dec 2024 13:57:32 GMT

Recently my TNT HD channel has stopped working, It says press red button to subscribe and when you press it it say you are already subscribed which I know I am.

TNT ultimate works fine it is just the HD channels that don't

Re: TNT HD not working

caesarome — Sat, 21 Dec 2024 16:36:59 GMT

@DaleH

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: TNT HD not working

Austinored — Sat, 21 Dec 2024 18:06:23 GMT

Did you see if they were moved to where the SD sports channels are? 868 I think? Mine did that, still there after raising with Sky and TNT, they accused each other but didn't fix it. It's a first world issue

Re: TNT HD not working

DaleH — Sat, 21 Dec 2024 18:44:19 GMT

Yeah the HD channels have moved to the 800s now but just says I need to subscribe then when u click subscribe it says you're already subscribed

Re: TNT HD not working

Austinored — Sat, 21 Dec 2024 23:39:15 GMT

Yeah same happened to me. Sky didn't fix it. Useless

Re: TNT HD not working

Tom-W19 — Sun, 22 Dec 2024 16:50:20 GMT

Thanks for escalating. We've sent an invite to @DaleH.