topic Re: Netflix issue in What's On

Netflix issue

Andreafabric — Sun, 15 Dec 2024 09:25:37 GMT

We have Netflix as an Ultimate Tv Addon. Occasionally we can't access it as it is somehow still connected to our so sons details who used to live here.
It says 'your tv isn't part of the household account and we have to get him to enter a code at his home.
we need this account to be registered with us as it's our account and we are paying for it

Re: Netflix issue

caesarome — Sun, 15 Dec 2024 09:44:09 GMT

@Andreafabric

Can you logout of the Netflix app and log back in with your own details ?

Re: Netflix issue

TimmyBGood — Sun, 15 Dec 2024 11:06:12 GMT

@Andreafabric

Netflix billing through Sky is applied to the first Netflix account credentials used to sign into the Sky device (which sounds like it is was his account)

Netflix through Sky doesn't permit additional (out of household) users and so his television elsewhere is now generating a challenge code.

Re: Netflix issue

Gordon38 — Thu, 19 Dec 2024 15:19:29 GMT

It's still the same we Cant access it