topic Re: Disney plus keeps pixelating in What's On

Disney plus keeps pixelating

Nik9043 — Fri, 06 Dec 2024 18:38:55 GMT

Disney plus keeps pixelating.

we have had this issue before and were told to go onto Netflix and check the connection speed.
currently showing as 42mps and sky app says no issues..

any ideas please

Re: Disney plus keeps pixelating

Addie15 — Sat, 07 Dec 2024 10:10:09 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney plus keeps pixelating

Addie15 — Mon, 09 Dec 2024 10:11:15 GMT

Update-We we closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Disney plus keeps pixelating

Nik9043 — Mon, 09 Dec 2024 10:20:22 GMT

Not only Disney, bbc I player and other apps now doing it

Re: Disney plus keeps pixelating

Lisa-P1987 — Mon, 09 Dec 2024 10:43:58 GMT

Hi there Nik9043 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disney plus keeps pixelating

Nik9043 — Mon, 09 Dec 2024 10:51:08 GMT

This has already been done on the 7th !!

Re: Disney plus keeps pixelating

Lisa-P1987 — Mon, 09 Dec 2024 11:06:00 GMT

Yes, however you did not engage with the chat, so it got closed.
if you wish to discuss this with our team, you need to engage with the chat invite so we can have a conversation.

Re: Disney plus keeps pixelating

Nik9043 — Mon, 09 Dec 2024 11:07:14 GMT

I replied but it kept coming up with an error message.