topic Discovery plus premium doesn’t work in What's On

Discovery plus premium doesn’t work

Dicey1990 — Sat, 07 Dec 2024 23:18:01 GMT

I've had discovery plus for years. I upgraded my package 6 months ago for the full tnt sport pack. My sky glass stated discover plus premium in the settings. But when I use the app it says I need to upgrade and contact supplier. I've signed out and in on all devices it's although my subscription hasn't been linked to the discovery plus subscription

Re: Discovery plus premium doesn’t work

Greenfingers001 — Sun, 08 Dec 2024 11:28:56 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Discovery plus premium doesn’t work

Addie15 — Tue, 10 Dec 2024 13:40:11 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Discovery plus premium doesn’t work

Terry661 — Mon, 16 Dec 2024 19:09:24 GMT

Same problem, moved house recently on the same full sky sports TNT package but transferred to Sky Stream so expected to Dicvery plus but the sign on scan/activate simply goes around in circles, now saying I need to ''upgrade' but does not recognise my Sky Credentials..Nightmare

Re: Discovery plus premium doesn’t work

JoanneAcha — Thu, 03 Apr 2025 12:05:13 GMT

I am having a similar problem. Just wondered if this was resolved. I have spoken to Sky and have had not been able to resolve it so far.

If it was resolved can you tell me how it was done.

Thank you.