https://helpforum.sky.com/t5/What-s-On/Issues-with-Paramount-Free-Subscription/m-p/4832431#M151088 <P>Thank you so much for your help. Much appreciated&nbsp;</P> Mon, 25 Nov 2024 21:23:02 GMT LIZ+ODRISCOLL 2024-11-25T21:23:02Z https://helpforum.sky.com/t5/What-s-On/Issues-with-Paramount-Free-Subscription/m-p/4832302#M151085 <P>I am supposed to have free subscription to Paramount + and have tried to set up an account to watch.&nbsp; I must have set one up previously but have forgotten my password.&nbsp; When I try to do a password reset to get an email to change my password, the email never arrives.&nbsp; I can't watch it because the password I think is correct is obviously not which is why I need to reset my password.&nbsp; I've tried to remove Paramount + from my subscriptions so that I could start again from scratch but the option is not available to I have a free subscription which I cannot use.&nbsp; Has anyone else had this problem and if so, how have you resolved it ?</P><P>&nbsp;</P> Mon, 25 Nov 2024 19:03:57 GMT https://helpforum.sky.com/t5/What-s-On/Issues-with-Paramount-Free-Subscription/m-p/4832302#M151085 LIZ+ODRISCOLL 2024-11-25T19:03:57Z https://helpforum.sky.com/t5/What-s-On/Issues-with-Paramount-Free-Subscription/m-p/4832393#M151087 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2269443">@LIZ+ODRISCOLL</a>&nbsp;wrote:<BR /> <P>I am supposed to have free subscription to Paramount + and have tried to set up an account to watch.&nbsp; I must have set one up previously but have forgotten my password.&nbsp; When I try to do a password reset to get an email to change my password, the email never arrives.&nbsp; I can't watch it because the password I think is correct is obviously not which is why I need to reset my password.&nbsp; I've tried to remove Paramount + from my subscriptions so that I could start again from scratch but the option is not available to I have a free subscription which I cannot use.&nbsp; Has anyone else had this problem and if so, how have you resolved it ?</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2269443">@LIZ+ODRISCOLL</a>&nbsp;I have escalated this to sky <BR /><BR />You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert. <BR /><BR />Look out for a chat bubble at the bottom of your screen inviting you to a chat<BR />If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.<BR /><BR />The link below explains how the escalation process works<BR /><BR /><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A></P> Mon, 25 Nov 2024 20:32:10 GMT https://helpforum.sky.com/t5/What-s-On/Issues-with-Paramount-Free-Subscription/m-p/4832393#M151087 Laing1 2024-11-25T20:32:10Z https://helpforum.sky.com/t5/What-s-On/Issues-with-Paramount-Free-Subscription/m-p/4832431#M151088 <P>Thank you so much for your help. Much appreciated&nbsp;</P> Mon, 25 Nov 2024 21:23:02 GMT https://helpforum.sky.com/t5/What-s-On/Issues-with-Paramount-Free-Subscription/m-p/4832431#M151088 LIZ+ODRISCOLL 2024-11-25T21:23:02Z