topic Re: Sky Community in What's On

Sky Community

Flavia2912 — Mon, 18 Nov 2024 23:30:46 GMT

I was informed via telephone conversation that Sky Community does not exist. I conducted the conversation via WhatsApp and communicated that way. But the last telcon confirmed there is no such department within Sky.

Sky Promotions Department

Flavia2912 — Mon, 18 Nov 2024 23:41:15 GMT

I received an offer from Sky promotions for being a loyal Customer and especially after experiencing a lot of connection issues. I received an offer of 30% off my overall bill as Sky did not want to loose more Clients. This offer did not materialise as I was later informed there is no such Sky Promotions Team, nor did there exist Sky Community.

Re: Sky Community

GD1 — Tue, 19 Nov 2024 00:55:29 GMT

@Flavia2912 The Sky community is where you have posted and is. a customer helps customer setup, did you mean to ask about the Sky Accessibility Team? as they do exist. https://www.skyaccessibility.sky

Re: Sky Promotions Department

Daniel0210 — Tue, 19 Nov 2024 05:10:01 GMT

@Flavia2912

There are many departments within Sky and as customers we can't hope to know the current names for all of them.

Who told you there was no Sky Community as you've now discovered they were wrong? How did you receive the offer from the 'Sky Promotions Team'? Are you happy it was genuinely Sky and not a scam?

Re: Sky Community

TimmyBGood — Tue, 19 Nov 2024 08:42:01 GMT

@Flavia2912 wrote:
I was informed via telephone conversation that Sky Community does not exist.

https://www.sky.com/help/articles/sky-community-info

Re: Sky Community

Exiled-in-HH — Tue, 19 Nov 2024 16:44:23 GMT

@Flavia2912 wrote:
I was informed via telephone conversation that Sky Community does not exist. I conducted the conversation via WhatsApp and communicated that way. But the last telcon confirmed there is no such department within Sky.

How did you do that?

Re: Sky Community

TimmyBGood — Tue, 19 Nov 2024 16:55:17 GMT

@Exiled-in-HH wrote:

How did you do that?

Sky has started using outbound WhatsApp to promote migration to full fibre.

https://www.sky.com/help/articles/full-fibre-broadband-at-no-extra-cost

Of course, it's also a really convenient way to get scammed....

Re: Sky Community

nolte — Tue, 19 Nov 2024 17:18:01 GMT

@Flavia2912

Just to confirm, are you in UK or Ireland?

Re: Sky Community

Exiled-in-HH — Wed, 20 Nov 2024 13:06:02 GMT

@TimmyBGood wrote:
@Exiled-in-HH wrote:
How did you do that?
Sky has started using outbound WhatsApp to promote migration to full fibre.

https://www.sky.com/help/articles/full-fibre-broadband-at-no-extra-cost

Of course, it's also a really convenient way to get scammed....

Does it support two way TXT communication ... the OP implied communication by voice🤔