topic Re: Bad weather knocks sky of in What's On

Bad weather knocks sky of

McV59 — Tue, 05 Nov 2024 18:05:19 GMT

Everytime there is bad weather my elderly mother loses all her sky TV channels, why is this happening?

Re: Bad weather knocks sky of

caesarome — Tue, 05 Nov 2024 18:10:06 GMT

Does she have Sky+ or Sky Q ?

Re: Bad weather knocks sky of

Daniel0210 — Tue, 05 Nov 2024 18:12:24 GMT

@McV59

Also, is she seeing an error message on screen?

Re: Bad weather knocks sky of

McV59 — Tue, 05 Nov 2024 18:48:49 GMT

She's not sure 🙈🙈🙈

Re: Bad weather knocks sky of

Exiled-in-HH — Tue, 05 Nov 2024 21:40:15 GMT

@McV59 wrote:
She's not sure 🙈🙈🙈

When did she get her current Sky box?

More or less than 10 years ago?

Re: Bad weather knocks sky of

McV59 — Wed, 06 Nov 2024 04:52:44 GMT

Less than 10 years

Re: Bad weather knocks sky of

McV59 — Wed, 06 Nov 2024 04:54:33 GMT

I think it's sky+

Re: Bad weather knocks sky of

oj01 — Wed, 06 Nov 2024 07:32:45 GMT

@McV59 wrote:
I think it's sky+

Almost certainly an issue with the dish or cabling. If it is Sky+HD she will have to employ a local TV/Satellite repair person to investigate and fix as Sky no longer service Sky+HD setups.

Re: Bad weather knocks sky of

LilDeE1 — Thu, 07 Nov 2024 09:01:57 GMT

I used to have the same problem when I had Sky+ back in the day. I just assumed it was the heavy cloud coverage & bad weather interfering with the broadcast signal being transmitted between the satellite up in orbit & my dish outside on the wall.

I personally would just change to a Sky puck for your mum. I've had no issue in bad weather since I made the switch as the broadcast signal is transmitted to the puck via the internet with no dish outside involved to create any problems in bad weather.

Re: Bad weather knocks sky of

McV59 — Thu, 07 Nov 2024 09:35:20 GMT

Thankyou

Re: Bad weather knocks sky of

LilDeE1 — Fri, 08 Nov 2024 10:43:34 GMT

You're welcome.