topic Re: Booking a sky engineer in What's On

Re: Booking a sky engineer

Caroline27Nov24 — Mon, 30 Sep 2024 19:56:00 GMT

I lost WIFI for 3 days and sky engineer came and gave me new router and git me connected. But I'm still losing tv signal when it rains. It just has to be slightly raining and my tv glitches. Can anyone help

Re: Booking a sky engineer

Mark39 — Mon, 30 Sep 2024 20:01:39 GMT

I've moved your post here, as it's not related to Sky's landline (Talk) service. Which Sky tv system do you have?

Re: Booking a sky engineer

TimmyBGood — Tue, 01 Oct 2024 08:25:05 GMT

@Caroline27Nov24 wrote:

But I'm still losing tv signal when it rains. It just has to be slightly raining and my tv glitches.

If that's Sky Q then you'd need to log a fault with Sky and book an installer visit for dish realignment. Sky no longer provides this service for Sky+ HD unless there's an existing Sky Protect Device Insurance policy in place at the address.