topic Re: Updating issue in What's On

Updating issue

KCSKR — Sun, 25 Aug 2024 19:04:22 GMT

My screen is saying "updating system software, do not disconnect " It says it takes 10 mins but an hour later it's stoll doing it and no access to programmes. Any advice please. Thankyou

Re: Updating issue

Highlinder — Sun, 25 Aug 2024 19:05:16 GMT

@KCSKR What platform are you seeing this message from?

Re: Updating issue

KCSKR — Sun, 25 Aug 2024 22:34:17 GMT

Hi I think I'm just on sky communities site

Re: Updating issue

GD1 — Mon, 26 Aug 2024 00:17:24 GMT

@KCSKR wrote:

Hi I think I'm just on sky communities site

So your not seeing this on a Sky Q or Sky+ box, where are you seeing this message then? as it's highly unlikely to be related to Sky Broadband.

Re: Updating issue

KCSKR — Mon, 26 Aug 2024 14:49:02 GMT

It was on the tv screen. I just have a sky HD box. Not sky q or glass. All sorted now. Thankyou for your help

Re: Updating issue

GD1 — Mon, 26 Aug 2024 15:58:40 GMT

@KCSKR wrote:

It was on the tv screen. I just have a sky HD box. Not sky q or glass. All sorted now. Thankyou for your help

In that case it is nothing to do with Sky +HD or Sky Broadband, it is a TV message.