topic Re: Discovery+ standard sub? in What's On

Discovery+ standard sub?

IckyQualms — Fri, 02 Aug 2024 14:13:21 GMT

Hi, trying to watch the live olympics channels so I go to here.

IMG_0059.jpeg

I then get this

IMG_0060.jpeg

following the qr code, I get this

IMG_0058.png

as you can see, I'm logged into my sky account. MySky says I just need to activate discovery+. This isn't working, has anyone got any ideas? Thanks in advance.

Re: Discovery+ standard sub?

MarkGoldsmith — Fri, 02 Aug 2024 15:18:45 GMT

@IckyQualms wrote:
Hi, trying to watch the live olympics channels so I go to here.

IMG_0059.jpeg
I then get this

IMG_0060.jpeg
following the qr code, I get this

IMG_0058.png
as you can see, I'm logged into my sky account. MySky says I just need to activate discovery+. This isn't working, has anyone got any ideas? Thanks in advance.

Have you tried accessing the sky.com/discoveryplus-activate URL from a different web browser rather than safari? Also its worth making sure you don't have any VPNs running when trying to access the URL as they are known to cause issues on some parts of Sky's site.

Re: Discovery+ standard sub?

IckyQualms — Sat, 03 Aug 2024 07:09:48 GMT

Hi, thanks Mark for your reply.

I've tried your suggestion in the Edge Browser on MacOS, same result unfortunately.

Re: Discovery+ standard sub?

MarkGoldsmith — Sat, 03 Aug 2024 08:05:16 GMT

@IckyQualms if you would like i can escalate your issue to the Sky Messaging Team who may be able to further assist?

Re: Discovery+ standard sub?

IckyQualms — Sun, 04 Aug 2024 07:36:40 GMT

Hi Mark, that would be great thank you. I'll post back with any results.

Thanks again for your help.

Re: Discovery+ standard sub?

MarkGoldsmith — Sun, 04 Aug 2024 08:53:27 GMT

@IckyQualms

This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page.

You may need to refresh your browser for the chat bubble to appear.

Responses from the messages team aren't immediate so you need to check the chat often to see when they are replied. The chat bubble will also be present for 48 hours. Its worth noting the messaging team will ask you to verify your identity so they can confirm you are the account holder.

Re: Discovery+ standard sub?

Lisa-P1987 — Sun, 04 Aug 2024 09:03:55 GMT

Thanks for escalating this. We’ve sent IckyQualms an invite to chat.

Re: Discovery+ standard sub?

IckyQualms — Tue, 01 Oct 2024 21:56:34 GMT

Ok, well here we are, 1st October. Still no resolution to this. The olympics came and went, supposed to be receiving discovery+ standard subscription for free.

App subs page now displays:

IMG_0228.jpeg

My discovery+ account is using the same email address as my sky id.

still getting this:

IMG_0230.png

Bit frustrating, any more ideas would be great, thanks.

Re: Discovery+ standard sub?

IckyQualms — Wed, 02 Oct 2024 15:20:05 GMT

Ok, 40 views, no replies. Anyone got anything to add of use? 🙂

Re: Discovery+ standard sub?

Annie+UK — Wed, 02 Oct 2024 15:25:42 GMT

@IckyQualms wrote:

Ok, 40 views, no replies. Anyone got anything to add of use? 🙂

What did Sky say on the Chat they invited you to??