topic Re: Buffering in Broadband

Buffering

MartinaAppiah — Sun, 18 Oct 2026 17:27:39 GMT

Hello, my Sky broadband keeps buffering and the internet is very frustrating to use. I need someone to check my connection and investigate why this keeps happening. Please can you run a broadband line test and check for faults or problems with my router? If the problem can’t be fixed remotely, I’d like to know whether an engineer needs to visit. I’d also like a reference number for this issue, please.

Re: Buffering

GD1 — Sun, 18 Oct 2026 17:33:20 GMT

@MartinaAppiah No one here can run any tests as we are customers, no one at Sky will have any idea who you are from your community post.

Re: Buffering

caesarome — Sun, 18 Oct 2026 18:32:32 GMT

@MartinaAppiah

You can run a line test yourself bia the MySky app or online here:

https://www.sky.com/help/articles/broadband-diagnostic-start

If it finds nothing do you have a poor signal throughout your home or in certain rooms ?