https://helpforum.sky.com/t5/Broadband/Internet-issues/m-p/5394890#M598567 <P>Hi,</P><P>&nbsp;</P><P>we are having real issues with our internet connection. The tv sound is playing but picture is frozen and our phones are showing a white screen when connected to the internet not loading any websites</P><P>i gave completed all the checks and there is no known issues</P> Fri, 16 Oct 2026 12:48:26 GMT Amanda253 2026-10-16T12:48:26Z https://helpforum.sky.com/t5/Broadband/Internet-issues/m-p/5394890#M598567 <P>Hi,</P><P>&nbsp;</P><P>we are having real issues with our internet connection. The tv sound is playing but picture is frozen and our phones are showing a white screen when connected to the internet not loading any websites</P><P>i gave completed all the checks and there is no known issues</P> Fri, 16 Oct 2026 12:48:26 GMT https://helpforum.sky.com/t5/Broadband/Internet-issues/m-p/5394890#M598567 Amanda253 2026-10-16T12:48:26Z https://helpforum.sky.com/t5/Broadband/Internet-issues/m-p/5394899#M598568 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4807889">@Amanda253</a>&nbsp;</P> <P>Try a reboot of your broadband hub at the mains and give it 5 minutes before trying again with these devices.</P> Fri, 16 Oct 2026 12:54:57 GMT https://helpforum.sky.com/t5/Broadband/Internet-issues/m-p/5394899#M598568 caesarome 2026-10-16T12:54:57Z