topic WiFi issues in Broadband

WiFi issues

Kp52 — Thu, 15 Oct 2026 23:15:00 GMT

My WiFi hasn't been working today it's been saying I have great connection all day but then it dissconects from our devices and now it's saying that my WiFi isn't working at all but when I check the app apparently I have amazing connection

Re: WiFi issues

SM881 — Thu, 15 Oct 2026 23:19:45 GMT

My WiFi has just dropped too and on the app says I have good connection. App is not picking up my WiFi has dropped even tho run the test, still comes back good connection.

Re: WiFi issues

Kp52 — Thu, 15 Oct 2026 23:22:02 GMT

Is there maybe maintenance or something then the isssue is mines has been like this all day

Re: WiFi issues

SM881 — Thu, 15 Oct 2026 23:30:18 GMT

Mines just come back

Re: WiFi issues

Lisa2310 — Fri, 16 Oct 2026 00:19:18 GMT

Had this issue in the last 20 mins dropped came back and has dropped again but saying all my connections are fine.

Re: WiFi issues

Dawn172 — Fri, 16 Oct 2026 00:24:35 GMT

Mine doing the same thing, app saying all fine but internet down. Thing is my tv runs off internet so I've no tv!! Not happy

Re: WiFi issues

Kp52 — Fri, 16 Oct 2026 00:27:20 GMT

I'm not sure what's going on then as mines been doing it all day

Re: WiFi issues

Dawn172 — Fri, 16 Oct 2026 00:44:23 GMT

Are you back on yet? I've done all the troubleshooting requests and still nothing here!

Re: WiFi issues

Ap63 — Fri, 16 Oct 2026 02:14:12 GMT

Mine has been doing this all day too and it's dropped again but app says connection is great

Re: WiFi issues

Daniel0210 — Fri, 16 Oct 2026 02:56:09 GMT

All,
When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847#M1014

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-ONT/ba-p/5151861#

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am.

@Kp52

If it started yesterday use this link to check if there are any broadband issues locally that may identify a known fault which could be affecting multiple households ~
https://www.sky.com/servicechecker
(this won’t necessarily identify a fault that only affects your address).

It’s always worth rechecking it as the Service Checker doesn’t necessarily disclose a problem immediately and there is up to an hours delay before it picks up a lost connection so we tend to advise trying it again later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to report it to Sky. The easiest way is to dial 150 free from your Sky Talk landline (if it’s still working).

Working from home?; Sky broadband discussed on here is a domestic service and whilst Sky allow customers working from home to use it, they won’t receive additional or quicker support.